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Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the advancement of service. 'Uberization' is a key theme of the event with three separate sessions from field service leaders on the subject.
They will question whether Uberization is fad or fiction, discuss the new approach to Field Service Management systems that require next generation agile technology, and explore how this impacts your ROI.
Here are a couple of panels and sessions we are looking forward to.
PRESENTATION: The Uberisation Of Field Services
Paul Joesbury, Commercial Operations Director at HomeServe will be discussing how B2C expectations have influenced how all companies think about customer experience. The discussion will take place on Day 2 during Stream B: Digitization at 14:00.
HomeServe is a global provider of home repair service solutions. With over 8M customers worldwide, we’re excited to hear their take on adapting to modern customer demands in the age of Uberization.
PANEL: Embracing The Next Phase Of Augmented Reality Technology
On Day 1, Emma Lampert, Head of Global Customer Success at Localz will be chairing a panel on Augmented Reality in Field Service during Stream B: Innovation at 15:25.
Lampert will be joined by several industry experts including:
-Anthony Musgrave, Business Unit Manager - Field Service at Olympus Medical
-Andy Barker, Project Manager at PTC
-Anna Waight, Global Sales Director for Dynamics 365 Mixed Reality Business Application
PRESENTATION: Effective Change Management For Ongoing Success
Your competitive advantage relies on your ability for change management. Martin Fischer, VP Global Service & Customer Care at Carl Zeiss Microscopy will walk through establishing goals you want to achieve with your change management program.
“You’ll learn how to outline the most critical components of an effective change management program, and share cross-industry change management successes and failures.” Catch the presentation on Day 1 at 9:45.