Localz Blog: water

Field operations: The hidden ROI of customer engagement

Customer expectations are shaped by their experiences across other sectors. Real-time updates...

#UWCustomer Summit: Customer engagement to support the day of service

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

Customer Centricity: Lessons from the Energy Sector

The utilities industry is currently in a transitional period, moving from a commodities business...

How will the water sector be impacted by C-MeX?

The water sector may have had a monopoly but the demand has come to improve customer experience.