transformation   customer expectations   on my way   water

Customer Centricity: Lessons from the Energy Sector

The utilities industry is currently in a transitional period, moving from a commodities business model to a service model.

customer expectations   water   utilities

How will the water sector be impacted by C-MeX?

by Emma Lampert, Head of Customer Success at Localz

The water sector may have had a monopoly but the demand has come to improve customer experience.The arrival of Customer Measure of Experience...