Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates and...
Customer expectations are shaped by their experiences across other sectors. Real-time updates and...
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...
As a utility provider, there are many good reasons to gather customer feedback.
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience (C-MeX)...
The utilities industry is currently in a transitional period, moving from a commodities business...
The water sector may have had a monopoly but the demand has come to improve customer experience. ...