Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates and...
Localz Blog: water
#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience (C-MeX)...
Customer Centricity: Lessons from the Energy Sector
The utilities industry is currently in a transitional period, moving from a commodities business...
How will the water sector be impacted by C-MeX?
The water sector may have had a monopoly but the demand has come to improve customer experience. ...