#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...
Localz Blog: water
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience...
Customer Centricity: Lessons from the Energy Sector
The utilities industry is currently in a transitional period, moving from a commodities business...
How will the water sector be impacted by C-MeX?
The water sector may have had a monopoly but the demand has come to improve customer experience.