Localz Blog

5 Ways Utility Companies Use Localz To Elevate Customer Experience

By Localz

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

[INFOGRAPHIC] Rising to the B2C Challenge

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication and transparency...

Tags: Technology- User engagement- user experience- Utility- customer expectations- on my way

Utilities customers want communication their way | Localz

By Localz

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

Tags: Field Services- Last Mile- user experience- Utility

The “intrusive” smart meter: be careful not to add insult to injury

There are growing concerns over the smart meter rollout in the UK. With mixed messages and false advertising consumers...

Tags: Customer Success Stories- user experience- Utility- Smart Meters

All Change! Utility Companies are being Forced to Mobilise

The Iconomy is affecting Utility customers' expectations

Tags: Events- Iconomy- Utility

Utilities and Services: Customer Service is the Boardroom Topic of 2018

What was clear at last week’s Future of Utilities Summit was that customer experience expectations set by other...

Tags: Events- Field Services- Iconomy- Last Mile- Utility