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Utilities customers want communication their way

By Localz

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

Tags: Field Services- Last Mile- user experience- Utility

The “intrusive” smart meter: be careful not to add insult to injury

There are growing concerns over the smart meter rollout in the UK. With mixed messages and false advertising consumers...

Tags: Customer Success Stories- user experience- Utility- Smart Meters

All Change! Utility Companies are being Forced to Mobilise

The Iconomy is affecting Utility customers' expectations

Tags: Events- Iconomy- Utility

Utilities and Services: Customer Service is the Boardroom Topic of 2018

What was clear at last week’s Future of Utilities Summit was that customer experience expectations set by other...

Tags: Events- Field Services- Iconomy- Last Mile- Utility