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The benefits of field service tracking for customers and technicians
These days, everything has been “Uberized.” Customers have come to expect that when they order...
Localz Blog: Utility
Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates and...
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience (C-MeX)...
Water 2020: “Uberizing” the Water Sector
In many ways, the third decade of the twenty-first century is shaping up to be the age of the...
5 Ways utility companies use Localz to elevate customer experience
Today’s digitally connected consumer has come to expect transparency, visibility and control over...
[INFOGRAPHIC] Rising to the B2C Challenge
Today’s individual economy drives customer expectations for higher levels of engagement,...
The “intrusive” smart meter: be careful not to add insult to injury
There are growing concerns over the smart meter rollout in the UK. With mixed messages and false...