Utility   user experience   Customer Success Stories   Smart Meters

The “intrusive” smart meter: be careful not to add insult to injury

There are growing concerns over the smart meter rollout in the UK. With mixed messages and false advertising consumers are finding the process painful and intrusive. Consumers have been wrongly...

Events   Iconomy   Utility

All Change! Utility Companies are being Forced to Mobilise

The Iconomy is affecting Utility customers' expectations

Events   Field Services   Iconomy   Last Mile   Utility

Utilities and Services: Customer Service is the Boardroom Topic of 2018

What was clear at last week’s Future of Utilities Summit was that customer experience expectations set by other industries are challenging energy providers to keep pace.