Localz Blog: utilities (2)

Is your customer communication strategy fit for 2022?

At this point in time, most field service companies use at least some technology to make their...

Customers almost always have feedback after a service engagement and, whether it’s good or not,...

These days, everything has been “Uberized.” Customers have come to expect that when they order...

Customer expectations are shaped by their experiences across other sectors. Real-time updates and...

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...

These days, transparency is king. Customers want to be able to track their delivery driver or field...

As a utility provider, there are many good reasons to gather customer feedback.

In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience (C-MeX)...

In many ways, the third decade of the twenty-first century is shaping up to be the age of the...