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Why does first-time fix rate matter in field service?
If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...
Localz Blog: utilities
How to best serve vulnerable customers and those on the Priority Services Register
All customers deserve equal access to utilities. But for some people, losing access to utilities...
4 ways to customise your real-time GPS tracking
The Uberization of the field services sector has made it crystal clear that customers demand...
Utility sustainability: how to lower your last-mile carbon footprint
Sustainability is a key consideration for consumers, and the utilities industry is taking notice.
4 benefits of proactive utility maintenance
A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...
4 communication trends to improve customer experience
The past two years have led to a shift in customer service experiences and expectations across the...
Taking a customer-centric approach with tenant experience software
As with any business, increasing customer satisfaction is important. But being “customer-centric”...
Is your customer communication strategy fit for 2022?
At this point in time, most field service companies use at least some technology to make their...
How real-time customer feedback improves service recovery
Customers almost always have feedback after a service engagement and, whether it’s good or not,...