Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates...
Localz Blog: utilities
#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...
Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience...
Water 2020: “Uberizing” the Water Sector
In many ways, the third decade of the twenty-first century is shaping up to be the age of the...
How field service companies can embrace the grown up gig economy
There are around 4.7 million gig workers in the UK at the moment. Consumer demands for...
How to increase first-time access rates in 2020
Living in an on-demand economy has consequential effects on standard service appointments. Four...
5 Ways utility companies use Localz to elevate customer experience
Today’s digitally connected consumer has come to expect transparency, visibility and control...