Localz Blog: utilities

Utility sustainability: how to lower your last-mile carbon footprint

Sustainability is a key consideration for consumers, and the utilities industry is taking notice.

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

The past two years have led to a shift in customer service experiences and expectations across the...

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

At this point in time, most field service companies use at least some technology to make their...

Customers almost always have feedback after a service engagement and, whether it’s good or not,...

Customer expectations are shaped by their experiences across other sectors. Real-time updates and...

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...

Businesses and households depend on field service workers to keep their homes and appliances...