Taking a customer-centric approach with tenant experience software
As with any business, increasing customer satisfaction is important. But being “customer-centric”...
Localz Blog: utilities
Is your customer communication strategy fit for 2022?
At this point in time, most field service companies use at least some technology to make their...
How real-time customer feedback improves service recovery
Customers almost always have feedback after a service engagement and, whether it’s good or not,...
Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates and...
#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...
Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience (C-MeX)...
Water 2020: “Uberizing” the Water Sector
In many ways, the third decade of the twenty-first century is shaping up to be the age of the...