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Localz Blog: utilities

How customer empowerment can help altnet providers to meet installation targets

Our work, leisure and consumer lives increasingly take place online. Fast broadband has become...

2023 outlook: Customer engagement and customer experience trends

We are already two months into 2023 and it has been an intense start already. So what does the...

Why does first-time fix rate matter in field service?

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

How to best serve vulnerable customers and those on the Priority Services Register

All customers deserve equal access to utilities. But for some people, losing access to utilities...

4 ways to customise your real-time GPS tracking

The Uberization of the field services sector has made it crystal clear that customers demand...

Utility sustainability: how to lower your last-mile carbon footprint

Sustainability is a key consideration for consumers, and the utilities industry is taking notice.

4 benefits of proactive utility maintenance

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

4 communication trends to improve customer experience

The past two years have led to a shift in customer service experiences and expectations across the...

Taking a customer-centric approach with tenant experience software

As with any business, increasing customer satisfaction is important. But being “customer-centric”...