Localz Blog: utilities

#UWCustomer Summit: Customer engagement to support the day of service

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...

Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

Water 2020: “Uberizing” the Water Sector

In many ways, the third decade of the twenty-first century is shaping up to be the age of the...

How field service companies can embrace the grown up gig economy

There are around  4.7 million gig workers in the UK at the moment. Consumer demands for...