Why does first-time fix rate matter in field service?
If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...
If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...
All customers deserve equal access to utilities. But for some people, losing access to utilities...
The Uberization of the field services sector has made it crystal clear that customers demand...
Sustainability is a key consideration for consumers, and the utilities industry is taking notice.
A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...
The past two years have led to a shift in customer service experiences and expectations across the...
As with any business, increasing customer satisfaction is important. But being “customer-centric”...
At this point in time, most field service companies use at least some technology to make their...
Customers almost always have feedback after a service engagement and, whether it’s good or not,...