Localz Blog: user experience

Redesigning products for a better customer experience

5 minutes read

Localz aims to make the day of service awesome. The customer web portal is the main point of interaction between your business and your customers. When an expectant customer receives an SMS stating their technician or delivery is on the way, a quick tap on a link displays real-time information making it easier for customers to view the arrival of their service person and feel in control.

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[INFOGRAPHIC] Rising to the B2C Challenge

1 minute read

Today’s individual economy drives customer expectations for higher levels of engagement, communication and transparency during field service appointments.

An "uberized" experience keeps the customer informed of their appointment details with real-time location tracking and ETA countdown, improving first time fix rates.

How are B2C expectations melding into the B2B landscape?

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Era of the who?

3 minutes read

What is happening to the ‘era of the customer’? 

Right now, I feel a little peeved off. 

It’s meant to be the era of the customer, where numerous conferences in the retail, utilities, field services , that I’ve attended, have all pushed the agenda of Customer Experience (CX) being key. 

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Localz partners with MessageMedia

4 minutes read

Joining forces to make the day of service awesome for customers

Localz is feeling great to be working with fellow Melbourne based success story, MessageMedia. By joining forces the customer experience at the last mile is being taken to the next level. Combining Localz real-time location expertise with state-of-the-art messaging from MessageMedia, customers can receive simple, useful messaging to give them a great service experience. 

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iOS13 Will Be an Unlucky Number for Businesses with a Mobile Workforce

2 minutes read

In many cultures, 13 is often considered a lucky number, but there is a new feature in Apple’s latest release of its iOS (operating system) that looks set to make life quite miserable for many businesses.

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Ride Along with OVO Energy

3 minutes read

OVO Energy has partnered with Localz, leading experts in delivering awesome on the day service, to automate and improve its customer experience platform and overall efficiencies.

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