Customer Success Stories   user experience   utilities

Ride Along with OVO Energy

By Raj Sidhu, Customer Success Manager

OVO Energy has partnered with Localz, leading experts in delivering awesome on the day service, to automate and improve its customer experience platform and...

User engagement   user experience   customer expectations   on my way

Stay hydrated at Twenty65 with Lessons from the Energy Sector

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be speaking at the event about the impact of Ofwat’s new Customer Measure of...

Field Services   Last Mile   user experience   Utility

Utilities customers want communication their way

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...

Customer Success Stories   user experience   Utility   Smart Meters

The “intrusive” smart meter: be careful not to add insult to injury

There are growing concerns over the smart meter rollout in the UK. With mixed messages and false advertising consumers are finding the process painful and intrusive. Consumers have been wrongly...

Field Services   Last Mile   mobile   user experience

Utilities customers want communication their way

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect real-time, relevant information that relates to their appointment direct to their...

Guest Blog   offline   omni-channel   online   Partners   Research   user experience

Guest Blog from RedEye: 4 Key Steps to Guide your Customer Through an Omni-Channel Journey

App…email…in-store…wait, where is my customer going now?

Guest Blog   Mobile-First   Strategy   Thunderhead   user experience

Guest blog from Thunderhead:Did Your Mobile-First Strategy Get Stuck in a Mobile-Online Rut?

Imagine how difficult a journey would be if you could only use one means of transport. You can either walk, ride a bike, ride a horse, catch a plane, get the bus, the tube, drive, or get the train....

Bit10   Guest Blog   Location   mobile   Partners   user experience

Guest Blog from Bit10:The New Location-Based User Experience

 This guest blog post was written by Mick McLaughlin, Head of Digital Marketing at Bit10.

digital agency   micro-location   Partners   Technology   user experience

Localz partners with Bit10

This week, Localz is adding a new partner to the list: Bit10. We are looking forward to working with the digital agency to explore how our micro-location technology and their digital expertise can...