Localz Blog

The Gig Economy and Field Service: Customer Perception

By Localz

An important question remains when it comes to the gig economy. What about the perception of the gig worker in the eyes...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

FieldAware Partners with Localz to Uberize the Day of Service for Customers

By Localz

FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz, the leader in real-time...

Tags: Customer Experience- Uberization- mobile workforce- field service

Handling Delays and Uncertainty for an Uberized Day of Service

By Localz

We are part of a tech-savvy nation who have become accustomed to instantly connected services like Uber, Amazon Prime...

Tags: Customer Experience- Uberization- mobile workforce- field service

Debunking the Myths of the Gig Economy

By Localz

The gig economy is a buzzword that has been in the peak interest of the media over the past few years. Gig work is...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

Gig Economy: Pros and Cons

By Localz

The field service sector is one that uses a blended workforce, utilising both internal and 3rd party labour, and this...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

Why Field Service Needs The Gig Economy [Video]

By Localz

The pressure on field service companies is perhaps greater than it ever has been. As we, as a society embrace an...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

Redesigning Products for a Better Customer Experience

Localz aims to make the day of service awesome. The customer web portal is the main point of interaction between your...

Tags: UI- user experience- customer expectations- product-led- on my way- Uberization- field service- user centred design- software development

What We're Looking Forward to at Field Service Europe

By Localz

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the...

Tags: Field Services- transformation- Disruption- Uberization- mobile workforce

Housing Repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I have increasingly heard housing associations and repairs contractors recognising the fact that...

Tags: Tracking- transformation- customer expectations- on my way- housing- Uberization

3 Takeaways From Field Service Connect 2019

By Localz

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies...

Tags: Field Services- Tracking- transformation- customer expectations- on my way- Uberization- mobile workforce

Uberizing the Utilities Sector in the Fourth Industrial Revolution

We are in the fourth industrial revolution the IConomy, everything is digital, on-demand and putting consumers in...

Tags: innovation- transformation- on my way- utilities- Uberization- mobile workforce

Localz are Uberizing the future of Utilities

By Localz

Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at ...

Tags: Field Services- innovation- transformation- on my way- Uberization- mobile workforce

Uberization: Fad or Fiction?

Field Service in the early decades of the twenty-first century is an increasingly tricky beast to tame. Customer...

Tags: innovation- transformation- on my way- Uberization- mobile workforce

The ‘Uberization Event’ - London - 26th September 2019

 

‘Uberization’ is now listed in the Cambridge dictionary. And it is used daily all over the world to symbolise the...

Tags: innovation- transformation- on my way- Uberization- mobile workforce

Localz Brings 'Uberization' to Field Service Amelia Island 2019

By Localz

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

The Magic of the Shrinking ETA Window

Field service and delivery businesses have invested huge amounts of money in scheduling and predictive analysis to try...

Tags: Collection- Delivery- customer expectations- product culture- Uberization

iOS13 Will Be an Unlucky Number for Businesses with a Mobile Workforce

In many cultures, 13 is often considered a lucky number, but there is a new feature in Apple’s latest release of its...

Tags: Tracking- user experience- Disruption- customer expectations- Uberization- mobile workforce

Localz Named Top Field Service Solution Provider

By Localz

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Rampant Uberification/ Uberization of Services

Uber has not only entered the dictionary, it has turned the service world on its head setting a whole new standard for...

Tags: Tracking- transformation- customer expectations- Uberization