Localz Blog: transformation

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

6 minutes read

In the last year I’ve increasingly heard housing associations and repairs contractors recognising that customer expectations have shifted, and that they need to change to keep up. 

Some providers have an explicitly stated goal to “provide an experience like DPD or Uber” when carrying out services. By extension, this requirement is making its way into repair and maintenance contracts.

The global pandemic has accelerated these changes, as tenants require increased reassurance and communication...

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Building a Culture of Agility to Exceed the Pace of Change

2 minutes read

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and the pace of development is not slowing down, AI/AR/VR/MR/ML, there are plenty of buzzwords out there. Everyone’s chomping at the bit to get them into the field as soon as possible so they can start to impact our bottom lines, improve our efficiency and improve our customer outcomes.

 What does this mean in reality? Does AR mean we can “downskill” our field teams? 

Maybe, but It’s unlikely in my...

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What We're Looking Forward to at Field Service Europe

2 minutes read

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the advancement of service. 'Uberization' is a key theme of the event with three separate sessions from field service leaders on the subject.

They will question whether Uberization is fad or fiction, discuss the new approach to Field Service Management systems that require next generation agile technology, and explore how this impacts your ROI.

Here are a couple of panels and sessions we...

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AR in Field Service: Is this the death of the engineer?

2 minutes read

Emma Lampert, Global Head of Customer Success at Localz has been selected to moderate the “Embracing The Next Phase Of Augmented Reality Technology” panel discussion at Field Service Europe 2019. The panel will take place on Tuesday 10th December 2019 at 15:25. 

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How the top 20 in field service are innovating the industry

1 minute read

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have been recognized for pushing disruption across the global service space.

How are modern service teams adapting in the digital climate? Here are a couple highlights from this year's recipients.

For a full list of this year's #FSN20 including insights, podcasts and interviews, head over here.

 

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3 Takeaways From Field Service Connect 2019

4 minutes read

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies are experiencing similar problems in adapting to changing consumer demands.

Last week, leaders from across the country met to discuss the future of the industry. 

The three major takeaways are:

 

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