Localz Blog: Tracking

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

6 minutes read

In the last year I’ve increasingly heard housing associations and repairs contractors recognising that customer expectations have shifted, and that they need to change to keep up. 

Some providers have an explicitly stated goal to “provide an experience like DPD or Uber” when carrying out services. By extension, this requirement is making its way into repair and maintenance contracts.

The global pandemic has accelerated these changes, as tenants require increased reassurance and communication...

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How the top 20 in field service are innovating the industry

1 minute read

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have been recognized for pushing disruption across the global service space.

How are modern service teams adapting in the digital climate? Here are a couple highlights from this year's recipients.

For a full list of this year's #FSN20 including insights, podcasts and interviews, head over here.

 

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3 Takeaways From Field Service Connect 2019

4 minutes read

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies are experiencing similar problems in adapting to changing consumer demands.

Last week, leaders from across the country met to discuss the future of the industry. 

The three major takeaways are:

 

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Localz Brings 'Uberization' to Field Service Amelia Island 2019

3 minutes read

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

-Sophia Williams VP and General Manager, Telecom and Technology Business Unit at NCR Corporation

Field Service Amelia Island 2019 kicked off with challenging but true insights gleaned from WBR and presented by Sophia Williams of the NCR Corporation. 

Localz was amongst the technologies and initiatives featured as a game-changer for today’s connected customer during the last...

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iOS13 Will Be an Unlucky Number for Businesses with a Mobile Workforce

2 minutes read

In many cultures, 13 is often considered a lucky number, but there is a new feature in Apple’s latest release of its iOS (operating system) that looks set to make life quite miserable for many businesses.

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Localz named top field service solution provider

4 minutes read

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the field service sector. Localz is delighted to be rated the Top Field Service Solution. Field Service News has selected Localz for being able to bring an “Uber-style” service to the market. Also noted our quick implementation and “very cool” end customer interface.

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