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2023 outlook: Customer engagement and customer experience trends
We are already two months into 2023 and it has been an intense start already. So what does the...
Localz Blog: social housing
7 reasons to implement a tenant self-service portal
The buzzword to know about serving tenants these days is “self-service.” All about empowering...
How can technology help landlords handle complaints better?
Housing complaint standards have undergone significant changes over the last few years, especially...
New UK landlord laws: what you need to know
As with every industry, the pandemic severely disrupted social housing, especially maintenance and...
The benefits of field service tracking for customers and technicians
These days, everything has been “Uberized.” Customers have come to expect that when they order...
How to measure tenant satisfaction with real-time feedback
A new report from the Housing Ombudsman has found that dissatisfaction with day-to-day repairs...