2023 outlook: Customer engagement and customer experience trends
We are already two months into 2023 and it has been an intense start already. So what does the...
We are already two months into 2023 and it has been an intense start already. So what does the...
The buzzword to know about serving tenants these days is “self-service.” All about empowering...
Housing complaint standards have undergone significant changes over the last few years, especially...
As with every industry, the pandemic severely disrupted social housing, especially maintenance and...
These days, everything has been “Uberized.” Customers have come to expect that when they order...
A new report from the Housing Ombudsman has found that dissatisfaction with day-to-day repairs...