How field service customer engagement fits into your servitization strategy
Field service isn’t just about showing up and completing a job — it’s about providing a positive...
Localz Blog: Retail
3 strategies for boosting field service customer satisfaction
Customer satisfaction is a vital part of any organisation’s long-term success, and it’s...
Field service tracking: sharing technician location with customers
The “Uberization” of services — that is, linking customers and service providers in real time...
Field service management best practices: 10 expert tips
Although “field service management” is a broad term that encompasses a variety of industries,...
Does curbside retail have a future post-lockdown?
Curbside retail — a type of click & collect strategy that allows customers to place an order...
Use click & collect to power omnichannel fulfilment services
What is omnichannel fulfilment?
An omnichannel fulfilment model combines digital and brick &...
Building click & collect into your app can be easy
Click & collect is an important trend in retail, and it’s not going anywhere.
The click & collect model is the future of brick & mortar retail
Brick & mortar retail has survived this long, and despite what the pessimists say, we don’t...
2021 Click & collect statistics that prove it’s here to stay
Changes brought on by the COVID-19 pandemic have altered the retail landscape by popularising...