8 strategies for perfecting the last-mile delivery customer experience
Life is busy enough — don’t make your customers wait around for deliveries.
Localz Blog: Retail
7 KPIs to measure when optimising your click and collect strategy
These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...
4 steps to optimising click & collect
Consumers want to get things when, where, and how they want — and ASAP. They demand stock certainty...
How field service customer engagement fits into your servitization strategy
Field service isn’t just about showing up and completing a job — it’s about providing a positive...
3 strategies for boosting field service customer satisfaction
Customer satisfaction is a vital part of any organisation’s long-term success, and it’s especially...
Field service tracking: sharing technician location with customers
The “Uberization” of services — that is, linking customers and service providers in real time via...
Field service management best practices: 10 expert tips
Although “field service management” is a broad term that encompasses a variety of industries, there...
Does curbside retail have a future post-lockdown?
Curbside retail — a type of click & collect strategy that allows customers to place an order...
Use click & collect to power omnichannel fulfilment services
What is omnichannel fulfilment?
An omnichannel fulfilment model combines digital and brick &...