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Localz Blog: Retail

8 strategies for perfecting the last-mile delivery customer experience

Life is busy enough — don’t make your customers wait around for deliveries.

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

4 steps to optimising click & collect

Consumers want to get things when, where, and how they want — and ASAP. They demand stock certainty...

How field service customer engagement fits into your servitization strategy

Field service isn’t just about showing up and completing a job — it’s about providing a positive...

3 strategies for boosting field service customer satisfaction

Customer satisfaction is a vital part of any organisation’s long-term success, and it’s especially...

Field service tracking: sharing technician location with customers

The “Uberization” of services — that is, linking customers and service providers in real time via...

Field service management best practices: 10 expert tips

Although “field service management” is a broad term that encompasses a variety of industries, there...

Does curbside retail have a future post-lockdown?

Curbside retail — a type of click & collect strategy that allows customers to place an order...

Use click & collect to power omnichannel fulfilment services

What is omnichannel fulfilment? 

An omnichannel fulfilment model combines digital and brick &...