Localz Blog: Retail

How top retailers transformed customer experience during the pandemic

2 minutes read

Customer experience has been drastically affected by the global pandemic brought on by COVID-19. For many retailers, this has introduced significant problems in providing customers with safe and satisfactory services. For brands that have already been focused on enhancing the customer journey, the last couple of months have accelerated the path to digital transformation. 

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Designing a customer counter app to protect staff and shoppers

5 minutes read

Shortly after our team switched to remote working following Covid-19 restrictions, we asked ourselves: How could we help essential store staff and customers remain safe during the pandemic?

Meet Count Me In. A simple customer counter tool to count people in public spaces. People working for trading stores and warehouses can sync up their phones to get an overview of their space. They can see how many people are in the store and when to make customers wait outside. Especially handy when there...

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Count Me In: The clicker counter app for retailers

2 minutes read

Social distancing regulations have forced retailers to rethink everything, including how to reduce and manage in-store capacity to ensure safe practices. The Localz Count Me In people counter app and management dashboard was created to allow for simple store traffic management using the devices your employees already have.

See a complete snapshot of your company’s overall traffic for each store in real-time with easy to understand trends. Report on activity with confidence while ensuring the...

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Top 5 Tips for Retailers to win in the IConomy

3 minutes read

Consumers today expect to be treated as individuals. They are all about ‘What I want, where I want, when I want’.

We all know that in this Individual Economy, the IConomy, treating consumers as individuals, like a unique snowflake pattern, is the goal. But how can retailers actually deliver that without melting down themselves?

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Delivery is the Critical Link in Customer Experience

3 minutes read

We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their orders, when and where they want them. They want transparency, a personalised and connected customer experience, from first browse to final delivery. Retailers are expected to use personal details to recognise  preferences and put the customer’s convenience first.

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Introducing Iconomy Fulfilment at the Next Retail Fulfilment Summit

3 minutes read

Tim Andrew CEO and founder will talk about the impact of the ‘On Demand Economy’ trending across all areas of retail. 

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