Blog

The Power of Mobilising the Service Desk

As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell you it is tough out...

Tags: Collection- customer expectations- product culture

The Magic of the Shrinking ETA Window

Field service and delivery businesses have invested huge amounts of money in scheduling and predictive analysis to try...

Tags: Collection- Delivery- customer expectations- product culture- Uberization

Trying to meet customer expectations? Give up….

Over the past four weeks I have had the pleasure of meeting and working with some of the field service and logistics...

Tags: Collection- Delivery- customer expectations- product culture