transformation   customer expectations   on my way   water

Customer Centricity: Lessons from the Energy Sector

The utilities industry is currently in a transitional period, moving from a commodities business model to a service model.

customer service   Field Services   innovation   on my way

Market Stats in Field Services

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and transparency during field service appointments. Keeping the customer informed of their...

customer response   customer service   innovation   on my way   housing

Driving Efficiencies in Housing

It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely critical to educate Registered Social Landlords (RSLs) on new solutions and...

User engagement   user experience   customer expectations   on my way

Stay hydrated at Twenty65 with Lessons from the Energy Sector


The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be speaking at the event about the impact of Ofwat’s new Customer Measure of...