Localz Blog: on my way

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

6 minutes read

In the last year I’ve increasingly heard housing associations and repairs contractors recognising that customer expectations have shifted, and that they need to change to keep up. 

Some providers have an explicitly stated goal to “provide an experience like DPD or Uber” when carrying out services. By extension, this requirement is making its way into repair and maintenance contracts.

The global pandemic has accelerated these changes, as tenants require increased reassurance and communication...

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Customer communication: The key to remobilising housing appointments

6 minutes read

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance visits. But with a backlog of appointments to work through, landlords have their work cut out to comply with recommendations.

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Redesigning products for a better customer experience

5 minutes read

Localz aims to make the day of service awesome. The customer web portal is the main point of interaction between your business and your customers. When an expectant customer receives an SMS stating their technician or delivery is on the way, a quick tap on a link displays real-time information making it easier for customers to view the arrival of their service person and feel in control.

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How the top 20 in field service are innovating the industry

1 minute read

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have been recognized for pushing disruption across the global service space.

How are modern service teams adapting in the digital climate? Here are a couple highlights from this year's recipients.

For a full list of this year's #FSN20 including insights, podcasts and interviews, head over here.

 

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[INFOGRAPHIC] Rising to the B2C Challenge

1 minute read

Today’s individual economy drives customer expectations for higher levels of engagement, communication and transparency during field service appointments.

An "uberized" experience keeps the customer informed of their appointment details with real-time location tracking and ETA countdown, improving first time fix rates.

How are B2C expectations melding into the B2B landscape?

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3 Takeaways From Field Service Connect 2019

4 minutes read

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies are experiencing similar problems in adapting to changing consumer demands.

Last week, leaders from across the country met to discuss the future of the industry. 

The three major takeaways are:

 

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