Localz Blog: mobile workforce

What your customers are trying to tell your mobile workforce

We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...

Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

The forgotten housing customer feedback rule

For many years, the measurement of customer satisfaction (CSAT) has played an important role in...

Customer communication: The key to remobilising housing appointments

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...

The Gig Economy and Field Service: Customer Perception

An important question remains when it comes to the gig economy. What about the perception of the...

FieldAware Partners with Localz to Uberize the Day of Service for Customers

FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz,...

Handling Delays and Uncertainty for an Uberized Day of Service

We are part of a tech-savvy nation who have become accustomed to instantly connected services...

Debunking the myths of the gig economy

The gig economy is a buzzword that has been in the peak interest of the media over the past few...