Localz Blog

Customer communication: The key to remobilising housing appointments

By Localz

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance visits. But with a...

Tags: on my way- housing- mobile workforce- field service- COVID-19

The Gig Economy and Field Service: Customer Perception

By Localz

An important question remains when it comes to the gig economy. What about the perception of the gig worker in the eyes...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

FieldAware Partners with Localz to Uberize the Day of Service for Customers

By Localz

FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz, the leader in real-time...

Tags: Customer Experience- Uberization- mobile workforce- field service

Handling Delays and Uncertainty for an Uberized Day of Service

By Localz

We are part of a tech-savvy nation who have become accustomed to instantly connected services like Uber, Amazon Prime...

Tags: Customer Experience- Uberization- mobile workforce- field service

Debunking the Myths of the Gig Economy

By Localz

The gig economy is a buzzword that has been in the peak interest of the media over the past few years. Gig work is...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

Water 2020: “Uberizing” the Water Sector

By Localz

In many ways, the third decade of the twenty-first century is shaping up to be the age of the consumer – and industries...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

Gig Economy: Pros and Cons

By Localz

The field service sector is one that uses a blended workforce, utilising both internal and 3rd party labour, and this...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

Customer Feedback – What’s The Point?

For many years, the measurement of customer satisfaction [CSAT] has played an important and high-profile role in the ...

Tags: Customer Experience- Field Services- housing- mobile workforce

COVID-19: How To React, Recover and Restore

By Localz

We’re helping our partners and customers rapidly evolve their day of service strategies to adapt to COVID-19. This...

Tags: Customer Experience- mobile workforce- field service- COVID-19

Why Field Service Needs The Gig Economy [Video]

By Localz

The pressure on field service companies is perhaps greater than it ever has been. As we, as a society embrace an...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

How Field Service Companies Can Embrace The Grown Up Gig Economy

There are around  4.7 million gig workers in the UK at the moment. Consumer demands for “instant” everything has led to...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce

Wates Living Space Introduces Innovative New Tracking Service

By Localz

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance...

Tags: Customer Experience- Field Services- housing- mobile workforce

Why Proof of Delivery Is a Game Changer In The Equipment Rental Industry

By Localz

In today’s digital age, complex proof of delivery workflows are becoming a necessity for heavy equipment rental...

Tags: Field Services- mobile workforce- Tool Hire

How To Increase First-Time Access Rates In 2020

By Localz

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce- Building and Construction Equipment- Press

DWSS “Uberizes” The Day Of Service

By Localz

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually...

Tags: Customer Experience- Field Services- housing- mobile workforce- Press

Measuring Tenant Satisfaction Using Real-Time Feedback

By Localz

As a housing provider or contractor, how do you measure satisfaction around repairs and maintenance appointments?

The ...

Tags: Customer Experience- Field Services- housing- mobile workforce

Inside HSS Hire's Digital Transformation

By Localz

HSS Hire is a leading supplier of tool and equipment rentals in the UK with over 200 local branches. The company...

Tags: Customer Experience- Field Services- mobile workforce- Building and Construction Equipment

3 Ways To Increase Collection Success

By Localz

How much is your last mile strategy worth? For heavy equipment rental and leasing companies, every day matters when it...

Tags: Customer Experience- Field Services- mobile workforce- Building and Construction Equipment

5 Ways Utility Companies Use Localz To Elevate Customer Experience

By Localz

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

The Vulnerability Challenge

By Localz

Over the last 20 years technology has revolutionised every aspect of our lives. The ways we socialise, shop, learn and...

Tags: Customer Experience- mobile workforce- COVID-19

Building a Culture of Agility to Exceed the Pace of Change

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and the pace of development...

Tags: customer service- Agile- change- Customer Experience- Field Services- transformation- mobile workforce

Insights From Field Service Europe 2019

Field service organizations are diving deep into their operations to attract the right people and transform services. ...

Tags: customer service- Customer Experience- Field Services- mobile workforce

What Your Customers Are Trying To Tell Your Mobile Workforce

By Localz

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

5 Ways To Ensure A Frictionless Customer Experience

By Localz

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

What We're Looking Forward to at Field Service Europe

By Localz

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the...

Tags: Field Services- transformation- Disruption- Uberization- mobile workforce

AR in Field Service: Is this the death of the engineer?

By Localz

Emma Lampert, Global Head of Customer Success at Localz has been selected to moderate the “Embracing The Next Phase Of...

Tags: Field Services- transformation- Disruption- mobile workforce

How The Top 20 In Field Service Are Innovating The Industry

By Localz

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have...

Tags: Field Services- Tracking- transformation- on my way- mobile workforce

3 Takeaways From Field Service Connect 2019

By Localz

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies...

Tags: Field Services- Tracking- transformation- customer expectations- on my way- Uberization- mobile workforce

Uberizing the Utilities Sector in the Fourth Industrial Revolution

We are in the fourth industrial revolution the IConomy, everything is digital, on-demand and putting consumers in...

Tags: innovation- transformation- on my way- utilities- Uberization- mobile workforce

Localz are Uberizing the future of Utilities

By Localz

Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at ...

Tags: Field Services- innovation- transformation- on my way- Uberization- mobile workforce

Uberization: Fad or Fiction?

Field Service in the early decades of the twenty-first century is an increasingly tricky beast to tame. Customer...

Tags: innovation- transformation- on my way- Uberization- mobile workforce

Era of the who?

What is happening to the ‘era of the customer’? 

Right now, I feel a little peeved off. 

It’s meant to be the era of...

Tags: Field Services- user experience- Delivering Happiness- customer expectations- mobile workforce

The ‘Uberization Event’ - London - 26th September 2019

 

‘Uberization’ is now listed in the Cambridge dictionary. And it is used daily all over the world to symbolise the...

Tags: innovation- transformation- on my way- Uberization- mobile workforce

Global Climate Strike

How can going on strike align with your corporate values?

While we strive to live to our values every day at Localz,...

Tags: People- staff performance- UK- Delivering Happiness- customer expectations- mobile workforce- Messaging- USA

Localz Brings 'Uberization' to Field Service Amelia Island 2019

By Localz

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

iOS13 Will Be an Unlucky Number for Businesses with a Mobile Workforce

In many cultures, 13 is often considered a lucky number, but there is a new feature in Apple’s latest release of its...

Tags: Tracking- user experience- Disruption- customer expectations- Uberization- mobile workforce

Localz Named Top Field Service Solution Provider

By Localz

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce