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Is your customer communication strategy fit for 2022?
At this point in time, most field service companies use at least some technology to make their...
Localz Blog: mobile workforce
What your customers are trying to tell your mobile workforce
We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...
Beyond customer experience: How last-mile tracking benefits field staff
These days, transparency is king. Customers want to be able to track their delivery driver or field...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
The forgotten housing customer feedback rule
For many years, the measurement of customer satisfaction (CSAT) has played an important role in the
Customer communication: The key to remobilising housing appointments
As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...
The Gig Economy and Field Service: Customer Perception
An important question remains when it comes to the gig economy. What about the perception of the...
FieldAware Partners with Localz to Uberize the Day of Service for Customers
FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz, the...
Handling Delays and Uncertainty for an Uberized Day of Service
We are part of a tech-savvy nation who have become accustomed to instantly connected services like...