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Utilities customers want communication their way | Localz

By Localz

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

Tags: Field Services- Last Mile- user experience- Utility

Field Service customers want communication their way in 2018

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

Tags: Field Services- Last Mile- mobile- user experience

On-demand and in Control: The Emotional Irrational and Uneconomic Consumer

One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were...

Tags: Customer Experience- Iconomy- Last Mile- on demand

Anxiously Waiting - Delivering stress free services to today's consumers

Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around...

Tags: Customer Experience- Iconomy- Last Mile- ICurve

Delivery is the Critical Link in Customer Experience

We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their orders, when and where they...

Tags: Customer Experience- Events- Iconomy- Last Mile- Retail

Delivering to the Irrational, Emotional and Uneconomic Consumer

The majority of established enterprise businesses involved in the delivery of products or services to end consumers are...

Tags: Customer Experience- Iconomy- Last Mile- People

Utilities and Services: Customer Service is the Boardroom Topic of 2018

What was clear at last week’s Future of Utilities Summit was that customer experience expectations set by other...

Tags: Events- Field Services- Iconomy- Last Mile- Utility

Consumers are Forcing Changes in How Retailers and Carriers do Business

Delivery can ‘make or break’ a brand’s reputation. 

Tags: Delivery- Iconomy- Last Mile- Research

Localz Introducing Iconomy Fulfilment at Next Week's Retail Fulfilment Summit

Tim Andrew CEO and founder will talk about the impact of the ‘On Demand Economy’ trending across all areas of retail. 

Tags: Collection- Events- Iconomy- Last Mile- Retail- Summit

Leaders and Heroes in Delivery Discuss the Rapid Changes in Demands Around Delivery

Our CEO Tim Andrew joins Bea Warner of Exaactly, Andrew Mukerjee of Brisqq, David Saenez of Stuart and Alex Perez Fagero

Tags: Delivery- Events- Iconomy- Last Mile- on demand

What Will 2018 Bring For Last Mile Delivery?

Delighted to kick off the year with a guest post by Localz friend and retail expert, Jonathan Reeve, giving his...

Tags: Delivery- Last Mile- trends

Localz is a Finalist in the Australian Supply Chain Awards 2017

Localz has been named as a finalist in the prestigious ASCL Awards 2017 in the International Supply Chain category. The...

Tags: Award- Delivery- DPD- Events- Last Mile- Location- micro-location

"Thriving in the Iconomy."

A line up of technology, logistics and location legends were on the panel, “Surviving the on-demand revolution” at the...

Tags: Delivery- Iconomy- Last Mile- Retail Week

Localz Closes Series a Round to Deliver Happiness

Localz technology helps leading global logistics, retail and service companies to pivot from a company whose customers...

Tags: Delivery- Last Mile- Logistics- Retail

Introducing IConomy Fulfilment

By Thomas

A few months back, Localz was struggling to define the category we are growing into dominating. It’s part supply chain,...

Tags: customer service- Delivery- Iconomy- Last Mile- Location- Proximity

Whitepaper: What are Customer Expectations at the Last Mile?

Heightened customer expectations of what happens in the last mile of their buying journey have increased competition...

Tags: Collection- Delivery- Last Mile- Whitepaper

Meeting The Expectations Of The Amazon Generation

By Thomas

There is an increasing trend for every shop and e-commerce outfit to want to be like Amazon. It is understandable for...

Tags: Amazon- Last Mile- Marketing

7 Key Challenges with Last Mile Delivery

Low inventory levels, long queues and heavy shopping bags after a busy day at work. Just a few of the reasons why UK...

Tags: Collection- Costs- Last Mile- Location

Localz Last Mile Delivery for DPD UK

 DPD has launched Your DPD, a new mobile app which allows customers to track their deliveries. Customers can update...

Tags: Customer Success Stories- Delivery- DPD- Last Mile

Top 3 Ways to Improve Last Mile Delivery

With the growing number of online-only retailers, multi-channel retailers face the challenge of fulfilling customers’...

Tags: Amazon- Delivery- Last Mile- Oc&C- Retail Week

Localz Last Mile Improves Delivery

Ordering items online and getting them delivered at home is a popular choice for many shoppers. Having the convenience...

Tags: customers- Delivery- DPD- Last Mile- Use Cases