For last-mile customer experience, communication is key
Shifting consumer expectations are reshaping last-mile delivery across industries.
The pandemic...
Localz Blog: Last Mile
The Emotional Irrational and Uneconomic Consumer
One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic...
Anxiously Waiting - Delivering stress free services to today's consumers
Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional...
Delivery is the Critical Link in Customer Experience
We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their...
Delivering to the Irrational, Emotional and Uneconomic Consumer
The majority of established enterprise businesses involved in the delivery of products or...
Consumers are Forcing Changes in How Retailers and Carriers do Business
Delivery can ‘make or break’ a brand’s reputation.