7 minutes read
We are in the fourth industrial revolution the IConomy, everything is digital, on-demand and putting consumers in control. Today’s consumers are becoming accustomed to the customer experiences delivered by the likes of Deliveroo, Amazon Prime and Uber. They want real-time transparency, two-way communication and for services to revolve around their needs.
Welcome to customer experience 4.0.
4 minutes read
Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at Future of Utilities: Smart Energy 2019 in London.
Uber has had a knock on effect with all sectors; from utilities and energy to retail and manufacturing. Today, consumers expect real-time transparency and control. The same level of customer experience they get when ordering a taxi or pizza via an app on their phone is now expected in all areas of the customer’s daily lives.
2 minutes read
Field Service in the early decades of the twenty-first century is an increasingly tricky beast to tame. Customer expectations are hurtling forward at breakneck speed to what some companies view as almost impossible standards to reach. In the past things were expensive and people were cheap. Service was an afterthought as a way to support the sales of products. But now is the age of uberization with customer expectations of frictionless, transparent last mile communications.
Uber blew the...
2 minutes read
‘Uberization’ is now listed in the Cambridge dictionary. And it is used daily all over the world to symbolise the shift towards a consumer focused, digital economy, where the dynamics between consumer and provider is equitable, transparent and fair.
4 minutes read
Today’s individual economy drives customer expectations for higher levels of engagement, communication, and transparency during field service appointments. Keeping the customer informed of their appointment details and real-time location, sharing a live map view and ETA countdown improves first-time access rates. Connecting customers with support channels allows for personalized marketing offers.
3 minutes read
It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely critical to educate Registered Social Landlords (RSLs) on new solutions and how it will benefit tenants and operational efficiency. Speaking recently at the Housing Technology 2019 Conference, Housing Sector specialist, Paul Swannell, discussed how to achieve efficiency savings and improve communications around your repairs and maintenance appointments.Click the video...
