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On-demand and in Control: The Emotional Irrational and Uneconomic Consumer

One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were...

Tags: Customer Experience- Iconomy- Last Mile- on demand

Anxiously Waiting - Delivering stress free services to today's consumers

Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around...

Tags: Customer Experience- Iconomy- Last Mile- ICurve

As Australia’s Parcels Hit Double Digit Growth, the Focus is on Your Delivery Process!

We know parcel shipping volumes have been on the up, but what’s surprising is the scale of the surge. 

Tags: Customer Experience- Iconomy- Research- E-retail

All Change! Utility Companies are being Forced to Mobilise

The Iconomy is affecting Utility customers' expectations

Tags: Events- Iconomy- Utility

Delivery is the Critical Link in Customer Experience

We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their orders, when and where they...

Tags: Customer Experience- Events- Iconomy- Last Mile- Retail

Delivering to the Irrational, Emotional and Uneconomic Consumer

The majority of established enterprise businesses involved in the delivery of products or services to end consumers are...

Tags: Customer Experience- Iconomy- Last Mile- People

Utilities and Services: Customer Service is the Boardroom Topic of 2018

What was clear at last week’s Future of Utilities Summit was that customer experience expectations set by other...

Tags: Events- Field Services- Iconomy- Last Mile- Utility

Consumers are Forcing Changes in How Retailers and Carriers do Business

Delivery can ‘make or break’ a brand’s reputation. 

Tags: Delivery- Iconomy- Last Mile- Research

Localz Introducing Iconomy Fulfilment at Next Week's Retail Fulfilment Summit

Tim Andrew CEO and founder will talk about the impact of the ‘On Demand Economy’ trending across all areas of retail. 

Tags: Collection- Events- Iconomy- Last Mile- Retail- Summit

Leaders and Heroes in Delivery Discuss the Rapid Changes in Demands Around Delivery

Our CEO Tim Andrew joins Bea Warner of Exaactly, Andrew Mukerjee of Brisqq, David Saenez of Stuart and Alex Perez Fagero

Tags: Delivery- Events- Iconomy- Last Mile- on demand

Delivering Happiness

Every business needs a higher purpose, a reason to exist that both leads and transcends what the business does on a day...

Tags: Collection- Delivery- Happiness- Iconomy- People

"Thriving in the Iconomy."

A line up of technology, logistics and location legends were on the panel, “Surviving the on-demand revolution” at the...

Tags: Delivery- Iconomy- Last Mile- Retail Week