on demand   Iconomy   Last Mile   Customer Experience

On-demand and in Control: The Emotional Irrational and Uneconomic Consumer

One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were delighted to be joined by leaders from Telstra, GS1, NBN Co, Zebra...

ICurve   Iconomy   Last Mile   Customer Experience

Anxiously Waiting - Delivering stress free services to today's consumers

Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around scheduled appointments. What is the emotional impact of delivery appointments...

Research   E-retail   Iconomy   Customer Experience

As Australia’s Parcels Hit Double Digit Growth, the Focus is on Your Delivery Process!

We know parcel shipping volumes have been on the up, but what’s surprising is the scale of the surge. 

Events   Iconomy   Utility

All Change! Utility Companies are being Forced to Mobilise

The Iconomy is affecting Utility customers' expectations

Customer Experience   Events   Iconomy   Last Mile   Retail

Delivery is the Critical Link in Customer Experience

We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their orders, when and where they want them. They want transparency, a personalised and connected customer...

Customer Experience   Iconomy   Last Mile   People

Delivering to the Irrational, Emotional and Uneconomic Consumer

The majority of established enterprise businesses involved in the delivery of products or services to end consumers are rational, logical and economic.

Events   Field Services   Iconomy   Last Mile   Utility

Utilities and Services: Customer Service is the Boardroom Topic of 2018

What was clear at last week’s Future of Utilities Summit was that customer experience expectations set by other industries are challenging energy providers to keep pace.

Delivery   Iconomy   Last Mile   Research

Consumers are Forcing Changes in How Retailers and Carriers do Business

Delivery can ‘make or break’ a brand’s reputation. 

Events   Iconomy   Last Mile   Retail   Summit   Collection

Localz Introducing Iconomy Fulfilment at Next Week's Retail Fulfilment Summit

Tim Andrew CEO and founder will talk about the impact of the ‘On Demand Economy’ trending across all areas of retail. 

Delivery   Events   Iconomy   Last Mile   on demand

Leaders and Heroes in Delivery Discuss the Rapid Changes in Demands Around Delivery

Our CEO Tim Andrew joins Bea Warner of Exaactly, Andrew Mukerjee of Brisqq, David Saenez of Stuart and Alex Perez Fagero of what3words, on a panel at The Delivery Conference 2018. 

Delivery   Happiness   Iconomy   People   Collection

Delivering Happiness

Every business needs a higher purpose, a reason to exist that both leads and transcends what the business does on a day to day basis.

Delivery   Iconomy   Last Mile   Retail Week

"Thriving in the Iconomy."

A line up of technology, logistics and location legends were on the panel, “Surviving the on-demand revolution” at the recent Retail Week: Tech event.