Localz Blog

Customer communication: The key to remobilising housing appointments

By Localz

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance visits. But with a...

Tags: on my way- housing- mobile workforce- field service- COVID-19

Customer Feedback – What’s The Point?

For many years, the measurement of customer satisfaction [CSAT] has played an important and high-profile role in the ...

Tags: Customer Experience- Field Services- housing- mobile workforce

How Field Service Companies Can Embrace The Grown Up Gig Economy

There are around  4.7 million gig workers in the UK at the moment. Consumer demands for “instant” everything has led to...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce

Wates Living Space Introduces Innovative New Tracking Service

By Localz

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance...

Tags: Customer Experience- Field Services- housing- mobile workforce

How To Increase First-Time Access Rates In 2020

By Localz

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce- Building and Construction Equipment- Press

DWSS “Uberizes” The Day Of Service

By Localz

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually...

Tags: Customer Experience- Field Services- housing- mobile workforce- Press

Measuring Tenant Satisfaction Using Real-Time Feedback

By Localz

As a housing provider or contractor, how do you measure satisfaction around repairs and maintenance appointments?

The ...

Tags: Customer Experience- Field Services- housing- mobile workforce

Housing Repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I have increasingly heard housing associations and repairs contractors recognising the fact that...

Tags: Tracking- transformation- customer expectations- on my way- housing- Uberization

Driving Efficiencies in Housing

By Localz
It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely...

Tags: customer response- customer service- innovation- on my way- housing