The value of customer engagement software for property maintenance companies
Effective last mile customer engagement isn’t out of reach. In fact, it’s the surprisingly...
Localz Blog: housing
Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates...
Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
CX2020: Key takeaways for housing associations
Home has never been more important as tenants endure health worries, financial uncertainty and...
The forgotten housing customer feedback rule
For many years, the measurement of customer satisfaction (CSAT) has played an important role in...
Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)
In the last year I’ve increasingly heard housing associations and repairs contractors...
Customer communication: The key to remobilising housing appointments
As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...
How field service companies can embrace the grown up gig economy
There are around 4.7 million gig workers in the UK at the moment. Consumer demands for...