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Localz Blog: housing

Taking a customer-centric approach with tenant experience software

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

How real-time customer feedback improves service recovery

Customers almost always have feedback after a service engagement and, whether it’s good or not,...

How Vale of Aylesbury reduced no-access by 37%

Time is of the essence when it comes to tenant concerns. Tenants don’t want to sit around waiting...

The value of customer engagement software for property maintenance companies

Effective last mile customer engagement isn’t out of reach. In fact, it’s the surprisingly simple...

Field operations: The hidden ROI of customer engagement

Customer expectations are shaped by their experiences across other sectors. Real-time updates and...

Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Social housing repairs: Trends for 2021

Despite the challenges of 2020, housing associations have continued to adapt and innovate to...

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

The forgotten housing customer feedback rule

For many years, the measurement of customer satisfaction (CSAT) has played an important role in the