Taking a customer-centric approach with tenant experience software
As with any business, increasing customer satisfaction is important. But being “customer-centric”...
Localz Blog: housing
How real-time customer feedback improves service recovery
Customers almost always have feedback after a service engagement and, whether it’s good or not,...
How Vale of Aylesbury reduced no-access by 37%
Time is of the essence when it comes to tenant concerns. Tenants don’t want to sit around waiting...
The value of customer engagement software for property maintenance companies
Effective last mile customer engagement isn’t out of reach. In fact, it’s the surprisingly simple...
Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates and...
Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
CX2020: Key takeaways for housing associations
Home has never been more important as tenants endure health worries, financial uncertainty and...
The forgotten housing customer feedback rule
For many years, the measurement of customer satisfaction (CSAT) has played an important role in the