Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
Localz Blog: housing
CX2020: Key takeaways for housing associations
Home has never been more important as tenants endure health worries, financial uncertainty and...
Housing customer feedback – what’s the point?
For many years, the measurement of customer satisfaction (CSAT) has played an important role in...
Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)
In the last year I’ve increasingly heard housing associations and repairs contractors...
Customer communication: The key to remobilising housing appointments
As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...
How field service companies can embrace the grown up gig economy
There are around 4.7 million gig workers in the UK at the moment. Consumer demands for...