5 minutes read
Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now vital, as companies focus on reassuring customers about safety measures.
7 minutes read
In many ways, the third decade of the twenty-first century is shaping up to be the age of the consumer – and industries are already adapting to that shift today. We are in the fourth industrial revolution the IConomy, everything is digital, on-demand and putting consumers in control.
Today’s consumers are becoming accustomed to the customer experiences delivered by the likes of Deliveroo, Amazon Prime and Uber. As we see an industry-wide move towards service-centric revenue strategies,...
5 minutes read
For many years, the measurement of customer satisfaction [CSAT] has played an important and high-profile role in the housing sector. Most RSLs publish annual CSAT targets – for both repairs and ‘overall satisfaction’ – and they publish attainment against those targets. There’s a regulatory imperative behind this, and of course, CSAT provides a useful barometer of ongoing performance and quality, but what else could be, or should be, derived from gathering feedback? And what can be done to...
5 minutes read
There are around 4.7 million gig workers in the UK at the moment. Consumer demands for “instant” everything has led to the rise of services like Deliveroo, Uber and Amazon Prime. For me, if I can’t get my hands on it now, I don’t really want it and I’m not the only one who feels like this.
2 minutes read
Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency.
The Find my Engineer system, developed by Localz, will enable residents to track their operatives estimated time of arrival in real-time, and follow their approach using a live map.
2 minutes read
In today’s digital age, complex proof of delivery workflows are becoming a necessity for heavy equipment rental companies. Not only are you better able to prove your brand promise on the day of service, but you can confidently handle customer discrepancies with ease.
Arm your mobile workforce with customizable proof of completion workflows that:
→ Document equipment condition→ Pinpoint delivery location→ Increase asset utilization
Read on for tips to streamline the last mile.
