Localz Blog: Field Services

How to empower field service customers with a self-service portal

A field service portal is a win-win for everyone, empowering modern customers with the self-service...

The past two years have led to a shift in customer service experiences and expectations across the...

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

At this point in time, most field service companies use at least some technology to make their...

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...

We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...

These days, transparency is king. Customers want to be able to track their delivery driver or field...

Despite the challenges of 2020, housing associations have continued to adapt and innovate to...

As a utility provider, there are many good reasons to gather customer feedback.