4 communication trends to improve customer experience
The past two years have led to a shift in customer service experiences and expectations across the...
Localz Blog: Field Services
Taking a customer-centric approach with tenant experience software
As with any business, increasing customer satisfaction is important. But being “customer-centric”...
Is your customer communication strategy fit for 2022?
At this point in time, most field service companies use at least some technology to make their...
#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...
What your customers are trying to tell your mobile workforce
We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...
Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
The forgotten housing customer feedback rule
For many years, the measurement of customer satisfaction (CSAT) has played an important role in the