Localz Blog

Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now...

In many ways, the third decade of the twenty-first century is shaping up to be the age of the consumer – and industries...

For many years, the measurement of customer satisfaction [CSAT] has played an important and high-profile role in the ...

There are around  4.7 million gig workers in the UK at the moment. Consumer demands for “instant” everything has led to...

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance...

In today’s digital age, complex proof of delivery workflows are becoming a necessity for heavy equipment rental...

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows...

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually...

As a housing provider or contractor, how do you measure satisfaction around repairs and maintenance appointments?

The ...

HSS Hire is a leading supplier of tool and equipment rentals in the UK with over 200 local branches. The company...

How much is your last mile strategy worth? For heavy equipment rental and leasing companies, every day matters when it...

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and the pace of development...

Field service organizations are diving deep into their operations to attract the right people and transform services. ...

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the...

Emma Lampert, Global Head of Customer Success at Localz has been selected to moderate the “Embracing The Next Phase Of...

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have...

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies...

Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at ...

What is happening to the ‘era of the customer’? 

Right now, I feel a little peeved off. 

It’s meant to be the era of...

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

Uber, deliveroo, Amazon and eBay have transformed consumer communication expectations. Consumers are now conditioned to...

Localz are delighted to be joining industry leading software experts at the Toughbook Innovation Forum 2019. Our...

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

Localz joins Exaactly and what3words on Thursday 14th June 2018 for a seminar for customer-centric technology leaders.

What was clear at last week’s Future of Utilities Summit was that customer experience expectations set by other...