Localz Blog

7 ways to connect with customers on the day of service

By Localz

Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now...

Tags: Customer Experience- Field Services- Feedback

Water 2020: “Uberizing” the Water Sector

By Localz

In many ways, the third decade of the twenty-first century is shaping up to be the age of the consumer – and industries...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

Customer Feedback – What’s The Point?

For many years, the measurement of customer satisfaction [CSAT] has played an important and high-profile role in the ...

Tags: Customer Experience- Field Services- housing- mobile workforce

How Field Service Companies Can Embrace The Grown Up Gig Economy

There are around  4.7 million gig workers in the UK at the moment. Consumer demands for “instant” everything has led to...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce

Wates Living Space Introduces Innovative New Tracking Service

By Localz

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance...

Tags: Customer Experience- Field Services- housing- mobile workforce

Why Proof of Delivery Is a Game Changer In The Equipment Rental Industry

By Localz

In today’s digital age, complex proof of delivery workflows are becoming a necessity for heavy equipment rental...

Tags: Field Services- mobile workforce- Tool Hire

How To Increase First-Time Access Rates In 2020

By Localz

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce- Building and Construction Equipment- Press

DWSS “Uberizes” The Day Of Service

By Localz

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually...

Tags: Customer Experience- Field Services- housing- mobile workforce- Press

Measuring Tenant Satisfaction Using Real-Time Feedback

By Localz

As a housing provider or contractor, how do you measure satisfaction around repairs and maintenance appointments?

The ...

Tags: Customer Experience- Field Services- housing- mobile workforce

Inside HSS Hire's Digital Transformation

By Localz

HSS Hire is a leading supplier of tool and equipment rentals in the UK with over 200 local branches. The company...

Tags: Customer Experience- Field Services- mobile workforce- Building and Construction Equipment

3 Ways To Increase Collection Success

By Localz

How much is your last mile strategy worth? For heavy equipment rental and leasing companies, every day matters when it...

Tags: Customer Experience- Field Services- mobile workforce- Building and Construction Equipment

5 Ways Utility Companies Use Localz To Elevate Customer Experience

By Localz

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

Building a Culture of Agility to Exceed the Pace of Change

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and the pace of development...

Tags: customer service- Agile- change- Customer Experience- Field Services- transformation- mobile workforce

Insights From Field Service Europe 2019

Field service organizations are diving deep into their operations to attract the right people and transform services. ...

Tags: customer service- Customer Experience- Field Services- mobile workforce

What Your Customers Are Trying To Tell Your Mobile Workforce

By Localz

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

5 Ways To Ensure A Frictionless Customer Experience

By Localz

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

What We're Looking Forward to at Field Service Europe

By Localz

Field Service Europe 2019 kicks off this week in Amsterdam with industry influencers gathering to discuss the...

Tags: Field Services- transformation- Disruption- Uberization- mobile workforce

AR in Field Service: Is this the death of the engineer?

By Localz

Emma Lampert, Global Head of Customer Success at Localz has been selected to moderate the “Embracing The Next Phase Of...

Tags: Field Services- transformation- Disruption- mobile workforce

How The Top 20 In Field Service Are Innovating The Industry

By Localz

Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have...

Tags: Field Services- Tracking- transformation- on my way- mobile workforce

3 Takeaways From Field Service Connect 2019

By Localz

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated service. Companies...

Tags: Field Services- Tracking- transformation- customer expectations- on my way- Uberization- mobile workforce

Localz are Uberizing the future of Utilities

By Localz

Following the success of the Innovation Day: the first Uberization event, Localz will be joining industry leaders at ...

Tags: Field Services- innovation- transformation- on my way- Uberization- mobile workforce

Era of the who?

What is happening to the ‘era of the customer’? 

Right now, I feel a little peeved off. 

It’s meant to be the era of...

Tags: Field Services- user experience- Delivering Happiness- customer expectations- mobile workforce

Localz Brings 'Uberization' to Field Service Amelia Island 2019

By Localz

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Localz Named Top Field Service Solution Provider

By Localz

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Market Stats in Field Services

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

Tags: customer service- Field Services- innovation- on my way

Utilities customers want communication their way | Localz

By Localz

Uber, deliveroo, Amazon and eBay have transformed consumer communication expectations. Consumers are now conditioned to...

Tags: Field Services- Last Mile- user experience- Utility

Showcasing at the Toughbook Innovation Forum 2019

Localz are delighted to be joining industry leading software experts at the Toughbook Innovation Forum 2019. Our...

Tags: Events- Field Services- innovation

Field Service customers want communication their way in 2018

Uber, deliveroo and eBay have transformed consumer communication expectations. Consumers are conditioned to expect...

Tags: Field Services- Last Mile- mobile- user experience

The Future of Delivery and Field Service Technology Solutions Seminar

Localz joins Exaactly and what3words on Thursday 14th June 2018 for a seminar for customer-centric technology leaders.

Tags: Delivery- Events- Field Services- Zebra

Utilities and Services: Customer Service is the Boardroom Topic of 2018

What was clear at last week’s Future of Utilities Summit was that customer experience expectations set by other...

Tags: Events- Field Services- Iconomy- Last Mile- Utility