#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...
Localz Blog: Field Services
What your customers are trying to tell your mobile workforce
We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...
Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
The forgotten housing customer feedback rule
For many years, the measurement of customer satisfaction (CSAT) has played an important role in...
7 ways to connect with customers on the day of service
Customer experience is now more important than ever. Measures that used to be seen as nice but...
Water 2020: “Uberizing” the Water Sector
In many ways, the third decade of the twenty-first century is shaping up to be the age of the...
How field service companies can embrace the grown up gig economy
There are around 4.7 million gig workers in the UK at the moment. Consumer demands for...