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What to look for in a field service customer feedback management solution
Customers almost always have something to say about their experience. In fact, 41% of consumers say...
Localz Blog: field service (4)
8 appointment notifications to send to field service customers
Improving field service customer satisfaction has never been easy. Now, with advanced technology,...
How can self-service empower field service customers?
It’s no secret that we’re big believers in empowering customers to self-service. In fact, it’s one...
Improving the tenant experience with field service tracking
Striving for an excellent customer experience is becoming a ubiquitous strategy in almost every...
How to use customer self-service portals to increase satisfaction
A field service portal can boost both the customer experience and customer satisfaction. Here’s how...
The benefits of field service tracking for customers and technicians
These days, everything has been “Uberized.” Customers have come to expect that when they order...
Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates and...
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience (C-MeX)...
Customer communication: The key to remobilising housing appointments
As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...