Localz Blog: field service (2)

How call centre experience impacts satisfaction scores

In field service, it’s easy to think of customer experience as something that happens between the...

Customer feedback is essential for any company, but when a service appointment might be the only...

When does a field service appointment start? Some would say the answer is “when the technician...

Social housing property maintenance has been a hot topic for housing executives for a while now,...

Even a few years after the onset of the pandemic, slowdowns continue to beleaguer nearly every...

Did you know that road transportation accounts for 13% of all carbon emissions?

The pandemic has changed the way the world works in many ways, not least how we use technology.

Life is busy enough — don’t make your customers wait around for deliveries.

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...