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Localz Blog: field service

5 reasons customers love real-time service delivery tracking

Over the last few years, customer expectations for service delivery have significantly shifted....

Why does first-time fix rate matter in field service?

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

Utility sustainability: how to lower your last-mile carbon footprint

Sustainability is a key consideration for consumers, and the utilities industry is taking notice.

4 benefits of proactive utility maintenance

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

Customer portals: a necessity for field service management

Over the past several years, businesses have found new ways to provide transparent information to...

3 types of insight to gather from your field service dashboard

A field service dashboard can be a powerful tool for your company, offering service management...

How call centre experience impacts satisfaction scores

In field service, it’s easy to think of customer experience as something that happens between the...

9 best practices for collecting customer feedback

Customer feedback is essential for any company, but when a service appointment might be the only...

6 benefits of proactive communication in customer portals

When does a field service appointment start? Some would say the answer is “when the technician...