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Localz Blog: field service

How customer empowerment can help altnet providers to meet installation targets

Our work, leisure and consumer lives increasingly take place online. Fast broadband has become...

5 tips for preventing last-minute cancellations in field service

Cancellations have a way of throwing a wrench in anyone’s plans. But when they’re last-minute,...

5 ways digital self-service tech improves field service customer satisfaction

Let this sink in: Customers actually want to solve their own problems. 

5 reasons customers love real-time service delivery tracking

Over the last few years, customer expectations for service delivery have significantly shifted....

Why does first-time fix rate matter in field service?

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

Utility sustainability: how to lower your last-mile carbon footprint

Sustainability is a key consideration for consumers, and the utilities industry is taking notice.

4 benefits of proactive utility maintenance

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

Customer portals: a necessity for field service management

Over the past several years, businesses have found new ways to provide transparent information to...

3 types of insight to gather from your field service dashboard

A field service dashboard can be a powerful tool for your company, offering service management...