Localz Blog: field service

Customer communication: The key to remobilising housing appointments

6 minutes read

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance visits. But with a backlog of appointments to work through, landlords have their work cut out to comply with recommendations.

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The Gig Economy and Field Service: Customer Perception

4 minutes read

An important question remains when it comes to the gig economy. What about the perception of the gig worker in the eyes of the consumer – in an era when the service call plays a significant part of a company’s reputation and brand is it wise to hand that responsibility to someone who is not part of your corporate family?

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FieldAware Partners with Localz to Uberize the Day of Service for Customers

2 minutes read

FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz, the leader in real-time customer communications and service tracking solutions, today announced a partnership to bring day-of-service communications to field service organizations. To build better service experiences, FieldAware has partnered with Localz to expand its cloud-based field service management hub offerings. Localz On My Way complements and extends the functionality of the FieldAware...

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Handling Delays and Uncertainty for an Uberized Day of Service

4 minutes read

We are part of a tech-savvy nation who have become accustomed to instantly connected services like Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of “uberization” and field services are under pressure to transform customer experiences.

Localz was joined by Claire Rowland, world-renowned UX and IoT specialist and author at its...

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Debunking the myths of the gig economy

4 minutes read

The gig economy is a buzzword that has been in the peak interest of the media over the past few years. Gig work is often associated with the younger generations, millennials and Gen Z looking to bag an extra buck. In fact, the gig economy has evolved over the years, with technology advancements enabling for mobile workforces opening up a stream of new opportunities. 

There are undeniable business benefits from blending gig workers into your business model. It can enable you to plug any gaps...

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Gig economy: pros and cons

3 minutes read

The field service sector is one that uses a blended workforce, utilising both internal and 3rd party labour, and this is set to become a common theme in the development of field service teams across the next few years. However, there is one aspect of the discussion that has been consistently overlooked. Generally, conversations around the gig economy have centred on the millennial generation or Generation Z. However, in field service, the gig economy sits just as comfortably, if not more so,...

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