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Localz Blog: field service

The future of the digital-first experiences

The pandemic has changed the way the world works in many ways, not least how we use technology.

8 strategies for perfecting the last-mile delivery customer experience

Life is busy enough — don’t make your customers wait around for deliveries.

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

How real-time customer feedback improves service recovery

Customers almost always have feedback after a service engagement and, whether it’s good or not,...

Winning buy-in for field service customer engagement software

If you’re reading this, you already know that Localz is the field service customer engagement...

How to reduce inbound call volumes by increasing customer engagement

In these high-anxiety times, it’s perhaps unsurprising that customers are reaching out for more...

How to improve first-time fix rate with customer engagement

For field service companies, first-time fix rate (FTFR) is sometimes treated as the holy grail of...

Why click and collect is essential to your omnichannel strategy

Today's connected customer interacts physically and digitally, shopping whenever, wherever, and...