Field operations: The hidden ROI of customer engagement
Customer expectations are shaped by their experiences across other sectors. Real-time updates...
Localz Blog: field service
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience...
Customer communication: The key to remobilising housing appointments
As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...
The Gig Economy and Field Service: Customer Perception
An important question remains when it comes to the gig economy. What about the perception of the...
FieldAware Partners with Localz to Uberize the Day of Service for Customers
FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz,...
Handling Delays and Uncertainty for an Uberized Day of Service
We are part of a tech-savvy nation who have become accustomed to instantly connected services...
Debunking the myths of the gig economy
The gig economy is a buzzword that has been in the peak interest of the media over the past few...
Gig economy: pros and cons
The field service sector is one that uses a blended workforce, utilising both internal and 3rd...
COVID-19: How to react, recover and restore
We’re helping our partners and customers rapidly evolve their day of service strategies to adapt...