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Localz Blog: Feedback

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

Is your customer communication strategy fit for 2022?

At this point in time, most field service companies use at least some technology to make their...

How real-time customer feedback improves service recovery

Customers almost always have feedback after a service engagement and, whether it’s good or not,...

Social housing repairs: Trends for 2021

Despite the challenges of 2020, housing associations have continued to adapt and innovate to...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

7 ways to connect with customers on the day of service

Customer experience is now more important than ever. Measures that used to be seen as nice but...