7 KPIs to measure when optimising your click and collect strategy
These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...
Localz Blog: Feedback
Is your customer communication strategy fit for 2022?
At this point in time, most field service companies use at least some technology to make their...
How real-time customer feedback improves service recovery
Customers almost always have feedback after a service engagement and, whether it’s good or not,...
Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
CX2020: Key takeaways for housing associations
Home has never been more important as tenants endure health worries, financial uncertainty and...
7 ways to connect with customers on the day of service
Customer experience is now more important than ever. Measures that used to be seen as nice but...