customer service   Field Services   innovation   on my way

Market Stats in Field Services

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and transparency during field service appointments. Keeping the customer informed of their...

customer response   customer service   innovation   on my way   housing

Driving Efficiencies in Housing

It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely critical to educate Registered Social Landlords (RSLs) on new solutions and...

customer service   Delivery   Iconomy   Last Mile   Location   Proximity

Introducing IConomy Fulfilment

A few months back, Localz was struggling to define the category we are growing into dominating. It’s part supply chain, part fleet management, part mobile workforce, part communications platform. ...

App   customer service   Location   Micro-Location   smartphone users   survey results

Localz Survey Results: 80% of Smartphone Users Enable Location Services

Our most frequently asked question: "How many people have Location Services and Bluetooth activated on their smartphone? "

customer service   Deals   Black Friday   Customer Experience   Location   Micro-Location   Retail

Are Retailers Ready for Black Friday?

Black Friday. One of the biggest shopping days of the year, where retailers sell products at the lowest prices possible. The phenomenon started in the USA, but recently more and more retailers around...