Localz Blog: customer service

#UWCustomer Summit: Customer engagement to support the day of service

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...

What your customers are trying to tell your mobile workforce

We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...

Water 2020: “Uberizing” the Water Sector

In many ways, the third decade of the twenty-first century is shaping up to be the age of the...

5 Ways utility companies use Localz to elevate customer experience

Today’s digitally connected consumer has come to expect transparency, visibility and control...

Building a Culture of Agility to Exceed the Pace of Change

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and...

Insights From Field Service Europe 2019

Field service organizations are diving deep into their operations to attract the right people...