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Insights From Field Service Europe 2019

Field service organizations are diving deep into their operations to attract the right people and transform services. ...

Tags: customer service- Customer Experience- Field Services- mobile workforce

What Your Customers Are Trying To Tell Your Mobile Workforce

By Localz

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

5 Ways To Ensure A Frictionless Customer Experience

By Localz

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

Market Stats in Field Services

By Localz

Today’s individual economy drives customer expectations for higher levels of engagement, communication, and...

Tags: customer service- Field Services- innovation- on my way

Driving Efficiencies in Housing

By Localz
It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely...

Tags: customer response- customer service- innovation- on my way- housing

Introducing IConomy Fulfilment

By Thomas

A few months back, Localz was struggling to define the category we are growing into dominating. It’s part supply chain,...

Tags: customer service- Delivery- Iconomy- Last Mile- Location- Proximity

Localz Survey Results: 80% of Smartphone Users Enable Location Services

Our most frequently asked question: "How many people have Location Services and Bluetooth activated on their...

Tags: App- customer service- Location- Micro-Location- smartphone users- survey results

Are Retailers Ready for Black Friday?

Black Friday. One of the biggest shopping days of the year, where retailers sell products at the lowest prices...

Tags: customer service- Deals- Black Friday- Customer Experience- Location- Micro-Location- Retail