Localz Blog: customer service

How Vale of Aylesbury reduced no-access by 37%

Time is of the essence when it comes to tenant concerns. Tenants don’t want to sit around waiting...

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...

We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...

In many ways, the third decade of the twenty-first century is shaping up to be the age of the...

A new report from the Housing Ombudsman has found that dissatisfaction with day-to-day repairs...

Today’s digitally connected consumer has come to expect transparency, visibility and control over...

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and the...

Field service organizations are diving deep into their operations to attract the right people and...

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond....