Skip to content

Localz Blog: customer satisfaction

How customer empowerment can help altnet providers to meet installation targets

Our work, leisure and consumer lives increasingly take place online. Fast broadband has become...

5 tips for preventing last-minute cancellations in field service

Cancellations have a way of throwing a wrench in anyone’s plans. But when they’re last-minute,...

2023 outlook: Customer engagement and customer experience trends

We are already two months into 2023 and it has been an intense start already. So what does the...

5 ways digital self-service tech improves field service customer satisfaction

Let this sink in: Customers actually want to solve their own problems. 

How to improve your pest control company’s customer satisfaction and engagement

Customer satisfaction is the key to pretty much any organisation’s success. It’s a reflection of...

How call centre experience impacts satisfaction scores

In field service, it’s easy to think of customer experience as something that happens between the...

The benefits of field service tracking for customers and technicians

These days, everything has been “Uberized.” Customers have come to expect that when they order...

Best practices for managing the safety and privacy of customers and mobile workers

The pandemic made delivering certain essential services a lot more challenging: Mobile workers such...

Perfecting day-of-service arrival logistics

The day of service is when the magic happens—or doesn’t, if you can’t provide customers with...