Skip to content

Localz Blog: Customer Experience (4)

For last-mile customer experience, communication is key

Shifting consumer expectations are reshaping last-mile delivery across industries.

The pandemic...

Click & Collect: Hidden costs of the handover process

As the world continues to battle COVID-19, click and collect, also known as “buy online, pick-up...

#UWCustomer Summit: Customer engagement to support the day of service

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water sectors...

What your customers are trying to tell your mobile workforce

We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...

Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

The forgotten housing customer feedback rule

For many years, the measurement of customer satisfaction (CSAT) has played an important role in the

7 ways to connect with customers on the day of service

Customer experience is now more important than ever. Measures that used to be seen as nice but...