Localz Blog: Customer Experience (3)

Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

The forgotten housing customer feedback rule

For many years, the measurement of customer satisfaction (CSAT) has played an important role in...

7 ways to connect with customers on the day of service

Customer experience is now more important than ever. Measures that used to be seen as nice but...

How top retailers transformed customer experience during the pandemic

Customer experience has been drastically affected by the global pandemic brought on by COVID-19....

Designing a customer counter app to protect staff and shoppers

Shortly after our team switched to remote working following Covid-19 restrictions, we asked...

Count Me In: The clicker counter app for retailers

Social distancing regulations have forced retailers to rethink everything, including how to...

The Gig Economy and Field Service: Customer Perception

An important question remains when it comes to the gig economy. What about the perception of the...