Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Localz Blog: Customer Experience (3)
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
CX2020: Key takeaways for housing associations
Home has never been more important as tenants endure health worries, financial uncertainty and...
The forgotten housing customer feedback rule
For many years, the measurement of customer satisfaction (CSAT) has played an important role in...
7 ways to connect with customers on the day of service
Customer experience is now more important than ever. Measures that used to be seen as nice but...
How top retailers transformed customer experience during the pandemic
Customer experience has been drastically affected by the global pandemic brought on by COVID-19....
Designing a customer counter app to protect staff and shoppers
Shortly after our team switched to remote working following Covid-19 restrictions, we asked...
Count Me In: The clicker counter app for retailers
Social distancing regulations have forced retailers to rethink everything, including how to...
The Gig Economy and Field Service: Customer Perception
An important question remains when it comes to the gig economy. What about the perception of the...