Localz Blog: Customer Experience

How field service customer engagement fits into your servitization strategy

Field service isn’t just about showing up and completing a job — it’s about providing a positive...

Winning buy-in for field service customer engagement software

If you’re reading this, you already know that Localz is the field service customer engagement...

How to reduce inbound call volumes by increasing customer engagement

In these high-anxiety times, it’s perhaps unsurprising that customers are reaching out for more...

How to improve first-time fix rate with customer engagement

For field service companies, first-time fix rate (FTFR) is sometimes treated as the holy grail...

Why click and collect is essential to your omnichannel strategy

Today's connected customer interacts physically and digitally, shopping whenever, wherever, and...

Choosing the right type of last-mile delivery for retailers

With e-commerce sales culminating in a 56% growth in Q4 of 2020, last-mile delivery is more...

What to look for in field service mobile software

We’ve previously discussed how field service software can transform the customer experience and ...

9 KPIs to add to your field service dashboard

A field service dashboard can be a tremendously useful tool for tracking your business...