Blog

5 Ways Utility Companies Use Localz To Elevate Customer Experience

By Localz

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

The Vulnerability Challenge

Over the last 20 years technology has revolutionised every aspect of our lives. The ways we socialise, shop, learn and...

Tags: customer service- change- Customer Experience- Field Services- transformation- mobile workforce

Building a Culture of Agility to Exceed the Pace of Change

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and the pace of development...

Tags: customer service- Agile- change- Customer Experience- Field Services- transformation- mobile workforce

Insights From Field Service Europe 2019

Field service organizations are diving deep into their operations to attract the right people and transform services. ...

Tags: customer service- Customer Experience- Field Services- mobile workforce

What Your Customers Are Trying To Tell Your Mobile Workforce

By Localz

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

5 Ways To Ensure A Frictionless Customer Experience

By Localz

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

The Emotional Irrational and Uneconomic Consumer

One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were...

Tags: Customer Experience- Iconomy- Last Mile- on demand

Anxiously Waiting - Delivering stress free services to today's consumers

Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around...

Tags: Customer Experience- Iconomy- Last Mile- ICurve

With Australia’s Parcels 2x Digit Growth, the Focus is on Delivery Process!

We know parcel shipping volumes have been on the up, but what’s surprising is the scale of the surge. 

Tags: Customer Experience- Iconomy- Research- E-retail

Delivery is the Critical Link in Customer Experience

We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their orders, when and where they...

Tags: Customer Experience- Events- Iconomy- Last Mile- Retail

Delivering to the Irrational, Emotional and Uneconomic Consumer

The majority of established enterprise businesses involved in the delivery of products or services to end consumers are...

Tags: Customer Experience- Iconomy- Last Mile- People

Localz Partners with Stratacache

Localz is very excited to announce our new partnership with Stratacache, digital signage experts. Together Localz...

Tags: Stratacache- Customer Experience- Digital- Location- Partners- Retail

Blurring the Lines Between Online and Offline

Modern shoppers don’t shop online or offline – they just shop. If a customer is browsing online and receives a great...

Tags: Customer Experience- geofence- Location- Micro-Location- Woolworths

Localz & Teradata Killer Retail Experience: Part Two

What makes a killer retail experience? Retailers need to think about delivering a unique experience, which is relevant...

Tags: Customer Experience- digital receipts- Events- online- Retail

Improving Staff Efficiency with Mobile Technology

Dusk Mobile works with large enterprises to solve efficiency challenges through introducing innovative mobile...

Tags: Beacon- Customer Experience- Dusk Mobile- Guest Blog- mobile technology- Partners- Staff Efficiency

Localz Partners with Red Eye

Localz is delighted to announce a new partnership with RedEye, the UK customer relationship marketing expert. The core...

Tags: Customer Experience- digital marketing- Location- Partners- RedEye

Are Retailers Ready for Black Friday?

Black Friday. One of the biggest shopping days of the year, where retailers sell products at the lowest prices...

Tags: customer service- Deals- Black Friday- Customer Experience- Location- Micro-Location- Retail

Balancing Privacy with Customer Service

Retailers need as much information as possible about their customers in order to provide the best customer experience....

Tags: Bluetooth- Customer Experience- GPS- Location- Micro-Location- privacy- Privacy & Security- retailer

How Not to Drive Your Customers Away

John Timmerman, Teradata’s Global Industry Evangelist, inspired an article in CMO recently titled Five epic marketing...

Tags: Beacon- Customer Experience- Marketing- micro-location technology- Retail- Teradata- Woolworths

When delivering and shipping goes wrong

Do you remember a time when you had problems with your delivery service or package?

Tags: Customer Experience- Delivery- Location- Micro-Location- shipping

Localz Runners-up in Retail Week House of Fraser Hackathon

After the dust has settled, the coffee cups have been cleared away and the laptop lids have been folded back down, its...

Tags: Beacon- Collection- Customer Experience- Hackathon- Retail- Staff Efficiency