Localz Blog: Customer Experience

How to empower field service customers with a self-service portal

A field service portal is a win-win for everyone, empowering modern customers with the self-service...

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

All customers deserve equal access to utilities. But for some people, losing access to utilities...

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

Over the past several years, businesses have found new ways to provide transparent information to...

In field service, it’s easy to think of customer experience as something that happens between the...

Customer feedback is essential for any company, but when a service appointment might be the only...

The pandemic has changed the way the world works in many ways, not least how we use technology.

Life is busy enough — don’t make your customers wait around for deliveries.