Localz Blog

7 ways to connect with customers on the day of service

By Localz

Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now...

Tags: Customer Experience- Field Services- Feedback

How top retailers transformed customer experience during the pandemic

By Localz

Customer experience has been drastically affected by the global pandemic brought on by COVID-19. For many retailers,...

Tags: Customer Success Stories- Collection- Customer Experience- Retail- click & collect

Designing a customer counter app to protect staff and shoppers

Shortly after our team switched to remote working following Covid-19 restrictions, we asked ourselves: How could we...

Tags: Customer Experience- Retail- retailer- count me in

Count Me In: the clicker counter app for retailers

By Localz

Social distancing regulations have forced retailers to rethink everything, including how to reduce and manage in-store...

Tags: Customer Experience- Retail- retailer- count me in

The Gig Economy and Field Service: Customer Perception

By Localz

An important question remains when it comes to the gig economy. What about the perception of the gig worker in the eyes...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

FieldAware Partners with Localz to Uberize the Day of Service for Customers

By Localz

FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz, the leader in real-time...

Tags: Customer Experience- Uberization- mobile workforce- field service

Handling Delays and Uncertainty for an Uberized Day of Service

By Localz

We are part of a tech-savvy nation who have become accustomed to instantly connected services like Uber, Amazon Prime...

Tags: Customer Experience- Uberization- mobile workforce- field service

Debunking the Myths of the Gig Economy

By Localz

The gig economy is a buzzword that has been in the peak interest of the media over the past few years. Gig work is...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

Water 2020: “Uberizing” the Water Sector

By Localz

In many ways, the third decade of the twenty-first century is shaping up to be the age of the consumer – and industries...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

Gig Economy: Pros and Cons

By Localz

The field service sector is one that uses a blended workforce, utilising both internal and 3rd party labour, and this...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

Customer Feedback – What’s The Point?

For many years, the measurement of customer satisfaction [CSAT] has played an important and high-profile role in the ...

Tags: Customer Experience- Field Services- housing- mobile workforce

COVID-19: How To React, Recover and Restore

By Localz

We’re helping our partners and customers rapidly evolve their day of service strategies to adapt to COVID-19. This...

Tags: Customer Experience- mobile workforce- field service- COVID-19

Why Field Service Needs The Gig Economy [Video]

By Localz

The pressure on field service companies is perhaps greater than it ever has been. As we, as a society embrace an...

Tags: Customer Experience- Uberization- mobile workforce- field service- Gig Economy

COVID-19: Checklist For Contactless Click & Collect

Consumers are continuing to shift their shopping behaviour to Click & Collect and home delivery as they seek to comply...

Tags: Collection- Customer Experience- COVID-19

How Field Service Companies Can Embrace The Grown Up Gig Economy

There are around  4.7 million gig workers in the UK at the moment. Consumer demands for “instant” everything has led to...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce

COVID-19: The Impact On Customer Experience and Your Mobile Workforce

By Localz

There is no longer ‘business as usual.’ Customer awareness, concern, and reaction to COVID-19 is rapidly shifting...

Tags: Customer Experience- field service- COVID-19

Knock knock....who’s there? Safeguarding Customers and Mobile Workers

In these extraordinary times, we are all hyper-aware of who we are interacting with on a day-to-day basis. This...

Tags: Customer Experience- field service- COVID-19

Wates Living Space Introduces Innovative New Tracking Service

By Localz

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance...

Tags: Customer Experience- Field Services- housing- mobile workforce

How To Increase First-Time Access Rates In 2020

By Localz

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows...

Tags: Customer Experience- Field Services- housing- utilities- mobile workforce- Building and Construction Equipment- Press

DWSS “Uberizes” The Day Of Service

By Localz

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually...

Tags: Customer Experience- Field Services- housing- mobile workforce- Press

Measuring Tenant Satisfaction Using Real-Time Feedback

By Localz

As a housing provider or contractor, how do you measure satisfaction around repairs and maintenance appointments?

The ...

Tags: Customer Experience- Field Services- housing- mobile workforce

Inside HSS Hire's Digital Transformation

By Localz

HSS Hire is a leading supplier of tool and equipment rentals in the UK with over 200 local branches. The company...

Tags: Customer Experience- Field Services- mobile workforce- Building and Construction Equipment

3 Ways To Increase Collection Success

By Localz

How much is your last mile strategy worth? For heavy equipment rental and leasing companies, every day matters when it...

Tags: Customer Experience- Field Services- mobile workforce- Building and Construction Equipment

5 Ways Utility Companies Use Localz To Elevate Customer Experience

By Localz

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

Tags: customer service- Customer Experience- Field Services- Utility- utilities- mobile workforce

The Vulnerability Challenge

By Localz

Over the last 20 years technology has revolutionised every aspect of our lives. The ways we socialise, shop, learn and...

Tags: Customer Experience- mobile workforce- COVID-19

Building a Culture of Agility to Exceed the Pace of Change

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and the pace of development...

Tags: customer service- Agile- change- Customer Experience- Field Services- transformation- mobile workforce

Insights From Field Service Europe 2019

Field service organizations are diving deep into their operations to attract the right people and transform services. ...

Tags: customer service- Customer Experience- Field Services- mobile workforce

What Your Customers Are Trying To Tell Your Mobile Workforce

By Localz

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

5 Ways To Ensure A Frictionless Customer Experience

By Localz

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

Tags: customer service- Customer Connected- Customer Experience- Field Services- mobile workforce

The Emotional Irrational and Uneconomic Consumer

One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were...

Tags: Customer Experience- Iconomy- Last Mile- on demand

Anxiously Waiting - Delivering stress free services to today's consumers

Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around...

Tags: Customer Experience- Iconomy- Last Mile- ICurve

With Australia’s Parcels 2x Digit Growth, the Focus is on Delivery Process!

We know parcel shipping volumes have been on the up, but what’s surprising is the scale of the surge. 

Tags: Customer Experience- Iconomy- Research- E-retail

Delivery is the Critical Link in Customer Experience

We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their orders, when and where they...

Tags: Customer Experience- Events- Iconomy- Last Mile- Retail

Delivering to the Irrational, Emotional and Uneconomic Consumer

The majority of established enterprise businesses involved in the delivery of products or services to end consumers are...

Tags: Customer Experience- Iconomy- Last Mile- People

Localz Partners with Stratacache

Localz is very excited to announce our new partnership with Stratacache, digital signage experts. Together Localz...

Tags: Stratacache- Customer Experience- Digital- Location- Partners- Retail

Blurring the Lines Between Online and Offline

Modern shoppers don’t shop online or offline – they just shop. If a customer is browsing online and receives a great...

Tags: Customer Experience- geofence- Location- Micro-Location- Woolworths

Localz & Teradata Killer Retail Experience: Part Two

What makes a killer retail experience? Retailers need to think about delivering a unique experience, which is relevant...

Tags: Customer Experience- digital receipts- Events- online- Retail

Improving Staff Efficiency with Mobile Technology

Dusk Mobile works with large enterprises to solve efficiency challenges through introducing innovative mobile...

Tags: Beacon- Customer Experience- Dusk Mobile- Guest Blog- mobile technology- Partners- Staff Efficiency

Localz Partners with Red Eye

Localz is delighted to announce a new partnership with RedEye, the UK customer relationship marketing expert. The core...

Tags: Customer Experience- digital marketing- Location- Partners- RedEye

Are Retailers Ready for Black Friday?

Black Friday. One of the biggest shopping days of the year, where retailers sell products at the lowest prices...

Tags: customer service- Deals- Black Friday- Customer Experience- Location- Micro-Location- Retail

Balancing Privacy with Customer Service

Retailers need as much information as possible about their customers in order to provide the best customer experience....

Tags: Bluetooth- Customer Experience- GPS- Location- Micro-Location- privacy- Privacy & Security- retailer

How Not to Drive Your Customers Away

John Timmerman, Teradata’s Global Industry Evangelist, inspired an article in CMO recently titled Five epic marketing...

Tags: Beacon- Customer Experience- Marketing- micro-location technology- Retail- Teradata- Woolworths

When delivering and shipping goes wrong

Do you remember a time when you had problems with your delivery service or package?

Tags: Customer Experience- Delivery- Location- Micro-Location- shipping

Localz Runners-up in Retail Week House of Fraser Hackathon

After the dust has settled, the coffee cups have been cleared away and the laptop lids have been folded back down, its...

Tags: Beacon- Collection- Customer Experience- Hackathon- Retail- Staff Efficiency