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5 tips for preventing last-minute cancellations in field service
Cancellations have a way of throwing a wrench in anyone’s plans. But when they’re last-minute,...
Localz Blog: Customer Experience
5 ways digital self-service tech improves field service customer satisfaction
Let this sink in: Customers actually want to solve their own problems.
How to empower field service customers with a self-service portal
A field service portal is a win-win for everyone, empowering modern customers with the self-service...
Why does first-time fix rate matter in field service?
If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...
How to best serve vulnerable customers and those on the Priority Services Register
All customers deserve equal access to utilities. But for some people, losing access to utilities...
4 benefits of proactive utility maintenance
A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...
Customer portals: a necessity for field service management
Over the past several years, businesses have found new ways to provide transparent information to...
How call centre experience impacts satisfaction scores
In field service, it’s easy to think of customer experience as something that happens between the...
9 best practices for collecting customer feedback
Customer feedback is essential for any company, but when a service appointment might be the only...