Localz Blog: Customer Experience

CX2020: Key takeaways for housing associations

5 minutes read

Home has never been more important as tenants endure health worries, financial uncertainty and social distancing. This was the backdrop for last week’s Inside Housing CX2020 conference - of which Localz was a proud sponsor.

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Housing customer feedback – what’s the point?

11 minutes read

For many years, the measurement of customer satisfaction (CSAT) has played an important role in the housing sector. Most Registered Social Landlords (RSLs) publish annual CSAT targets – both for repairs and ‘overall satisfaction’ – and they publish attainment against those targets. 

Given that most RSLs have more demand than they can cope with, rents are largely regulated, and the concepts of upsell, cross-sell and repeat-purchase don’t apply, you might ask “what are we actually trying to...

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7 ways to connect with customers on the day of service

5 minutes read

Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now vital, as companies focus on reassuring customers about safety measures. 

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How top retailers transformed customer experience during the pandemic

2 minutes read

Customer experience has been drastically affected by the global pandemic brought on by COVID-19. For many retailers, this has introduced significant problems in providing customers with safe and satisfactory services. For brands that have already been focused on enhancing the customer journey, the last couple of months have accelerated the path to digital transformation. 

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Designing a customer counter app to protect staff and shoppers

5 minutes read

Shortly after our team switched to remote working following Covid-19 restrictions, we asked ourselves: How could we help essential store staff and customers remain safe during the pandemic?

Meet Count Me In. A simple customer counter tool to count people in public spaces. People working for trading stores and warehouses can sync up their phones to get an overview of their space. They can see how many people are in the store and when to make customers wait outside. Especially handy when there...

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Count Me In: The clicker counter app for retailers

2 minutes read

Social distancing regulations have forced retailers to rethink everything, including how to reduce and manage in-store capacity to ensure safe practices. The Localz Count Me In people counter app and management dashboard was created to allow for simple store traffic management using the devices your employees already have.

See a complete snapshot of your company’s overall traffic for each store in real-time with easy to understand trends. Report on activity with confidence while ensuring the...

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