Localz Blog: Customer Experience

7 ways to connect with customers on the day of service

5 minutes read

Customer experience is now more important than ever. Measures that used to be seen as nice but unnecessary are now vital, as companies focus on reassuring customers about safety measures. 

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How top retailers transformed customer experience during the pandemic

2 minutes read

Customer experience has been drastically affected by the global pandemic brought on by COVID-19. For many retailers, this has introduced significant problems in providing customers with safe and satisfactory services. For brands that have already been focused on enhancing the customer journey, the last couple of months have accelerated the path to digital transformation. 

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Designing a customer counter app to protect staff and shoppers

5 minutes read

Shortly after our team switched to remote working following Covid-19 restrictions, we asked ourselves: How could we help essential store staff and customers remain safe during the pandemic?

Meet Count Me In. A simple customer counter tool to count people in public spaces. People working for trading stores and warehouses can sync up their phones to get an overview of their space. They can see how many people are in the store and when to make customers wait outside. Especially handy when there...

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Count Me In: The clicker counter app for retailers

2 minutes read

Social distancing regulations have forced retailers to rethink everything, including how to reduce and manage in-store capacity to ensure safe practices. The Localz Count Me In people counter app and management dashboard was created to allow for simple store traffic management using the devices your employees already have.

See a complete snapshot of your company’s overall traffic for each store in real-time with easy to understand trends. Report on activity with confidence while ensuring the...

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The Gig Economy and Field Service: Customer Perception

4 minutes read

An important question remains when it comes to the gig economy. What about the perception of the gig worker in the eyes of the consumer – in an era when the service call plays a significant part of a company’s reputation and brand is it wise to hand that responsibility to someone who is not part of your corporate family?

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FieldAware Partners with Localz to Uberize the Day of Service for Customers

2 minutes read

FieldAware, the leader in made-for-mobile, cloud-based field service hub solutions, and Localz, the leader in real-time customer communications and service tracking solutions, today announced a partnership to bring day-of-service communications to field service organizations. To build better service experiences, FieldAware has partnered with Localz to expand its cloud-based field service management hub offerings. Localz On My Way complements and extends the functionality of the FieldAware...

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