Localz Blog

Consumers are continuing to shift their shopping behaviour to Click & Collect and home delivery as they seek to comply...

There is no longer ‘business as usual.’ Customer awareness, concern, and reaction to COVID-19 is rapidly shifting...

In these extraordinary times, we are all hyper-aware of who we are interacting with on a day-to-day basis. This...

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance...

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows...

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually...

How do you measure satisfaction around your repairs and maintenance appointments?

Traditionally there is a relatively...

HSS Hire is a leading supplier of tool and equipment rentals in the UK with over 200 local branches. The company...

How much is your last mile strategy worth? For heavy equipment rental and leasing companies, every day matters when it...

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. ...

Over the last 20 years technology has revolutionised every aspect of our lives. The ways we socialise, shop, learn and...

We have never lived in a more connected world. Everyone and everything is ‘on’ at all times and the pace of development...

Field service organizations are diving deep into their operations to attract the right people and transform services. ...

“The biggest challenge for us is to ensure that the customer is there.”

- Phil Sperring, Director at Wates

We’ve all...

Thanks to Uber and Amazon, B2C customer expectations are melding into the B2B world and beyond. This puts the pressure...

One of the highlights for Localz this year was to host our Leaders Lunch held at the Fox Classic Car Museum. We were...

Research by Localz and YouGov revealed a shocking 71% of respondents felt physical and emotional disturbance around...

We know parcel shipping volumes have been on the up, but what’s surprising is the scale of the surge. 

We talk about the Individual Economy #Iconomy - the fact that today’s shoppers demand their orders, when and where they...

The majority of established enterprise businesses involved in the delivery of products or services to end consumers are...

Localz is very excited to announce our new partnership with Stratacache, digital signage experts. Together Localz...

Modern shoppers don’t shop online or offline – they just shop. If a customer is browsing online and receives a great...

What makes a killer retail experience? Retailers need to think about delivering a unique experience, which is relevant...

Dusk Mobile works with large enterprises to solve efficiency challenges through introducing innovative mobile...

Localz is delighted to announce a new partnership with RedEye, the UK customer relationship marketing expert. The core...

Black Friday. One of the biggest shopping days of the year, where retailers sell products at the lowest prices...

Retailers need as much information as possible about their customers in order to provide the best customer experience....

John Timmerman, Teradata’s Global Industry Evangelist, inspired an article in CMO recently titled Five epic marketing...

Do you remember a time when you had problems with your delivery service or package?

After the dust has settled, the coffee cups have been cleared away and the laptop lids have been folded back down, its...