Localz Blog: Customer Experience

4 benefits of proactive utility maintenance

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

Over the past several years, businesses have found new ways to provide transparent information to...

In field service, it’s easy to think of customer experience as something that happens between the...

Customer feedback is essential for any company, but when a service appointment might be the only...

The pandemic has changed the way the world works in many ways, not least how we use technology.

Life is busy enough — don’t make your customers wait around for deliveries.

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

The past two years have led to a shift in customer service experiences and expectations across the...

As with any business, increasing customer satisfaction is important. But being “customer-centric”...