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Localz Blog: Customer Experience

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

4 communication trends to improve customer experience

The past two years have led to a shift in customer service experiences and expectations across the...

Taking a customer-centric approach with tenant experience software

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

Is your customer communication strategy fit for 2022?

At this point in time, most field service companies use at least some technology to make their...

4 steps to optimising click & collect

Consumers want to get things when, where, and how they want — and ASAP. They demand stock certainty...

How field service customer engagement fits into your servitization strategy

Field service isn’t just about showing up and completing a job — it’s about providing a positive...

Winning buy-in for field service customer engagement software

If you’re reading this, you already know that Localz is the field service customer engagement...

How to reduce inbound call volumes by increasing customer engagement

In these high-anxiety times, it’s perhaps unsurprising that customers are reaching out for more...

How to improve first-time fix rate with customer engagement

For field service companies, first-time fix rate (FTFR) is sometimes treated as the holy grail of...