Localz Blog: Customer Experience

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

The past two years have led to a shift in customer service experiences and expectations across the...

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

At this point in time, most field service companies use at least some technology to make their...

Consumers want to get things when, where, and how they want — and ASAP. They demand stock certainty...

Field service isn’t just about showing up and completing a job — it’s about providing a positive...

If you’re reading this, you already know that Localz is the field service customer engagement...

In these high-anxiety times, it’s perhaps unsurprising that customers are reaching out for more...

For field service companies, first-time fix rate (FTFR) is sometimes treated as the holy grail of...