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Localz Blog: Customer Experience

4 benefits of proactive utility maintenance

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

Customer portals: a necessity for field service management

Over the past several years, businesses have found new ways to provide transparent information to...

How call centre experience impacts satisfaction scores

In field service, it’s easy to think of customer experience as something that happens between the...

9 best practices for collecting customer feedback

Customer feedback is essential for any company, but when a service appointment might be the only...

The future of the digital-first experiences

The pandemic has changed the way the world works in many ways, not least how we use technology.

8 strategies for perfecting the last-mile delivery customer experience

Life is busy enough — don’t make your customers wait around for deliveries.

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

4 communication trends to improve customer experience

The past two years have led to a shift in customer service experiences and expectations across the...

Taking a customer-centric approach with tenant experience software

As with any business, increasing customer satisfaction is important. But being “customer-centric”...