Localz Blog: Customer Experience

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

Housing customer feedback – what’s the point?

For many years, the measurement of customer satisfaction (CSAT) has played an important role in...

7 ways to connect with customers on the day of service

Customer experience is now more important than ever. Measures that used to be seen as nice but...

How top retailers transformed customer experience during the pandemic

Customer experience has been drastically affected by the global pandemic brought on by COVID-19....

Designing a customer counter app to protect staff and shoppers

Shortly after our team switched to remote working following Covid-19 restrictions, we asked...