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Localz Blog: Customer Experience

How to empower field service customers with a self-service portal

A field service portal is a win-win for everyone, empowering modern customers with the self-service...

Why does first-time fix rate matter in field service?

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

How to best serve vulnerable customers and those on the Priority Services Register

All customers deserve equal access to utilities. But for some people, losing access to utilities...

4 benefits of proactive utility maintenance

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

Customer portals: a necessity for field service management

Over the past several years, businesses have found new ways to provide transparent information to...

How call centre experience impacts satisfaction scores

In field service, it’s easy to think of customer experience as something that happens between the...

9 best practices for collecting customer feedback

Customer feedback is essential for any company, but when a service appointment might be the only...

The future of the digital-first experiences

The pandemic has changed the way the world works in many ways, not least how we use technology.

8 strategies for perfecting the last-mile delivery customer experience

Life is busy enough — don’t make your customers wait around for deliveries.