Blog

Era of the who?

What is happening to the ‘era of the customer’? 

Right now, I feel a little peeved off. 

It’s meant to be the era of...

Tags: Field Services- user experience- Delivering Happiness- customer expectations- mobile workforce

Global Climate Strike

How can going on strike align with your corporate values?

While we strive to live to our values every day at Localz,...

Tags: People- staff performance- UK- Delivering Happiness- customer expectations- mobile workforce- Messaging- USA

Localz Brings 'Uberization' to Field Service Amelia Island 2019

By Localz

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

The Power of Mobilising the Service Desk

As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell you it is tough out...

Tags: Collection- customer expectations- product culture

The Magic of the Shrinking ETA Window

Field service and delivery businesses have invested huge amounts of money in scheduling and predictive analysis to try...

Tags: Collection- Delivery- customer expectations- product culture- Uberization

Why iOS13 will be an unlucky number for many businesses with a mobile workforce

In many cultures, 13 is often considered a lucky number, but there is a new feature in Apple’s latest release of its...

Tags: Tracking- user experience- Disruption- customer expectations- Uberization- mobile workforce

Localz Named Top Field Service Solution Provider

By Localz

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

Tags: Field Services- mobile technology- Tracking- transformation- User engagement- customer expectations- on my way- Uberization- mobile workforce

Rampant Uberification/ Uberization of Services

  • Uber has not only entered the dictionary, it has turned the service world on its head setting a whole new standard for...

Tags: Tracking- transformation- customer expectations- Uberization

Collection vs Delivery

Collection and pick-up services are now a mandatory part of the mix for retailers. With fast delivery being the big...

Tags: Collection- Delivery- customer expectations

Customer Centricity: Lessons from the Energy Sector

By Localz

The utilities industry is currently in a transitional period, moving from a commodities business model to a service...

Tags: transformation- customer expectations- on my way- water

How will the water sector be impacted by C-MeX?

The water sector may have had a monopoly but the demand has come to improve customer experience. The arrival of ...

Tags: customer expectations- water- utilities

Stay hydrated at Twenty65 with Lessons from the Energy Sector

By Localz

 

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be...

Tags: User engagement- user experience- customer expectations- on my way

Trying to meet customer expectations? Give up….

Over the past four weeks I have had the pleasure of meeting and working with some of the field service and logistics...

Tags: Collection- Delivery- customer expectations- product culture