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“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of their customers agree.”

As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell you it is tough out...

Field service and delivery businesses have invested huge amounts of money in scheduling and predictive analysis to try...

In many cultures, 13 is often considered a lucky number, but there is a new feature in Apple’s latest release of its...

Field Service News  has scoured the global market over the past 12 months to find the most innovative solutions in the...

• Uber has not only entered the dictionary, it has turned the service world on its head setting a whole new standard for...

Collection and pick-up services are now a mandatory part of the mix for retailers. With fast delivery being the big...

The utilities industry is currently in a transitional period, moving from a commodities business model to a service...

The water sector may have had a monopoly but the demand has come to improve customer experience. The arrival of ...

The annual TWENTY65 conference is just around the corner.

Emma Lampert, Head of Customer Success at Localz will be...

Over the past four weeks I have had the pleasure of meeting and working with some of the field service and logistics...