Localz Blog: customer expectations

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I’ve increasingly heard housing associations and repairs contractors recognising...

Localz aims to make the day of service awesome. The customer web portal is the main point of...

Today’s individual economy drives customer expectations for higher levels of engagement,...

Field Service Connect 2019’s top theme was today’s customer who expects connected and sophisticated...

What is happening to the ‘era of the customer’?

Right now, I feel a little peeved off.

It’s meant...

While we strive to live to our values...

“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of...

As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell...

Field service and delivery businesses have invested huge amounts of money in scheduling and...