Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)
In the last year I’ve increasingly heard housing associations and repairs contractors...
Localz Blog: customer expectations
Redesigning products for a better customer experience
Localz aims to make the day of service awesome. The customer web portal is the main point of...
[INFOGRAPHIC] Rising to the B2C Challenge
Today’s individual economy drives customer expectations for higher levels of engagement,...
3 Takeaways From Field Service Connect 2019
Field Service Connect 2019’s top theme was today’s customer who expects connected and...
Era of the who?
What is happening to the ‘era of the customer’?
Right now, I feel a little peeved off.
It’s...
Global Climate Strike
How can going on strike align with your corporate values?
While we strive to live to our values...
Localz Brings 'Uberization' to Field Service Amelia Island 2019
“80% of companies believe they deliver super customer experiences,” but in contrast only “8% of...
The power of mobilising the service desk
As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell...
The magic of the shrinking ETA window
Field service and delivery businesses have invested huge amounts of money in scheduling and...