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Localz Blog: customer engagement

How can technology help landlords handle complaints better?

Housing complaint standards have undergone significant changes over the last few years, especially...

5 reasons customers love real-time service delivery tracking

Over the last few years, customer expectations for service delivery have significantly shifted....

Why does first-time fix rate matter in field service?

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

How to improve your pest control company’s customer satisfaction and engagement

Customer satisfaction is the key to pretty much any organisation’s success. It’s a reflection of...

5 last-mile delivery strategies for equipment hire services

The last mile is one of the most important areas of focus for equipment and tool hire businesses....

4 benefits of proactive utility maintenance

A significant portion of the UK’s infrastructure is well over 100 years old. Time has taken its...

Customer portals: a necessity for field service management

Over the past several years, businesses have found new ways to provide transparent information to...

3 types of insight to gather from your field service dashboard

A field service dashboard can be a powerful tool for your company, offering service management...

How call centre experience impacts satisfaction scores

In field service, it’s easy to think of customer experience as something that happens between the...