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Localz Blog: customer communication

Why does first-time fix rate matter in field service?

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

How to best serve vulnerable customers and those on the Priority Services Register

All customers deserve equal access to utilities. But for some people, losing access to utilities...

How to improve your pest control company’s customer satisfaction and engagement

Customer satisfaction is the key to pretty much any organisation’s success. It’s a reflection of...

5 last-mile delivery strategies for equipment hire services

The last mile is one of the most important areas of focus for equipment and tool hire businesses....

How to pick the right tenant experience software

The typical tenant experience has traditionally looked a lot like this: create a maintenance...

4 ways to customise your real-time GPS tracking

The Uberization of the field services sector has made it crystal clear that customers demand...

6 benefits of proactive communication in customer portals

When does a field service appointment start? Some would say the answer is “when the technician...

Missed repair appointments: The cost and cause

Even a few years after the onset of the pandemic, slowdowns continue to beleaguer nearly every...

4 communication trends to improve customer experience

The past two years have led to a shift in customer service experiences and expectations across the...