Localz Blog: customer communication

Why does first-time fix rate matter in field service?

If there’s one thing customers and technicians can agree on, it’s that fixing everything during a...

All customers deserve equal access to utilities. But for some people, losing access to utilities...

Customer satisfaction is the key to pretty much any organisation’s success. It’s a reflection of...

The last mile is one of the most important areas of focus for equipment and tool hire businesses....

The typical tenant experience has traditionally looked a lot like this: create a maintenance...

The Uberization of the field services sector has made it crystal clear that customers demand...

When does a field service appointment start? Some would say the answer is “when the technician...

Even a few years after the onset of the pandemic, slowdowns continue to beleaguer nearly every...

The past two years have led to a shift in customer service experiences and expectations across the...