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Localz Blog: customer communication

6 benefits of proactive communication in customer portals

When does a field service appointment start? Some would say the answer is “when the technician...

Missed repair appointments: The cost and cause

Even a few years after the onset of the pandemic, slowdowns continue to beleaguer nearly every...

4 communication trends to improve customer experience

The past two years have led to a shift in customer service experiences and expectations across the...

Is your customer communication strategy fit for 2022?

At this point in time, most field service companies use at least some technology to make their...