Localz Blog: COVID-19

Customer communication: The key to remobilising housing appointments

6 minutes read

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance visits. But with a backlog of appointments to work through, landlords have their work cut out to comply with recommendations.

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COVID-19: How to react, recover and restore

1 minute read

We’re helping our partners and customers rapidly evolve their day of service strategies to adapt to COVID-19. This includes support for contactless appointments and the issuing of unique one-time PINs for deliveries.That's why we're teaming up with our industry colleagues for a virtual discussion around how teams are reacting across the service sector. Join us for our upcoming webinar, COVID-19 — How To React, Recover and Restore, on Wednesday, April 15, 2020 at 11 AM CST to hear from field...

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COVID-19: Checklist for contactless click & collect

8 minutes read

Consumers are continuing to shift their shopping behaviour to Click & Collect and home delivery as they seek to comply with social distancing practices to protect themselves and the community. Localz has seen a lift in daily collection volumes of over 100% with some of our clients, particularly in the grocery sector. 

As heightened lockdown measures continue, stores that aren’t able to provide a 4-square metre social distance in each aisle for customers to pass may be forced to restrict...

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COVID-19: The impact on customer experience and your mobile workforce

2 minutes read

There is no longer ‘business as usual.’ Customer awareness, concern, and reaction to COVID-19 is rapidly shifting expectations and needs. 

Confinement is rapidly altering consumer expectations, activities, and motivations, this will impact the customer perception of different brands in different ways. Keep in mind you have an opportunity to excel (or fail) because customer expectations are high now with so much emotion and uncertainty.

 

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Knock knock....who’s there? Safeguarding customers and mobile workers

2 minutes read

In these extraordinary times, we are all hyper-aware of who we are interacting with on a day-to-day basis. This awareness is further heightened as the total number of people we see and connect within the real world is radically reduced, while movement is restricted to assist in efforts to #flattenthecurve.

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The vulnerability challenge

2 minutes read

Over the last 20 years technology has revolutionised every aspect of our lives. The ways we socialise, shop, learn and are entertained is unrecognisable. Even younger adults have experienced huge changes, despite growing up in a world of devices and ‘always on’ technology. Many consumer-focused technologies have aimed to make our lives easier and to make products and services more accessible, but when the new technology outstrips the popularity of the old - as with online shopping putting...

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