Click & Collect: Hidden costs of the handover process
As the world continues to battle COVID-19, click and collect, also known as “buy online, pick-up...
As the world continues to battle COVID-19, click and collect, also known as “buy online, pick-up...
Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...
COVID-19 has changed normal ways of living, and social distancing measures have increased the...
Customer experience has been drastically affected by the global pandemic brought on by COVID-19....
Consumers are continuing to shift their shopping behaviour to Click & Collect and home delivery...
As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell...