Blog

The Power of Mobilising the Service Desk

As retail evolves, where does the service desk fit? Speak to anyone in retail and they will tell you it is tough out...

Tags: Collection- customer expectations- product culture

The Magic of the Shrinking ETA Window

Field service and delivery businesses have invested huge amounts of money in scheduling and predictive analysis to try...

Tags: Collection- Delivery- customer expectations- product culture- Uberization

Collection vs Delivery

Collection and pick-up services are now a mandatory part of the mix for retailers. With fast delivery being the big...

Tags: Collection- Delivery- customer expectations

Trying to meet customer expectations? Give up….

Over the past four weeks I have had the pleasure of meeting and working with some of the field service and logistics...

Tags: Collection- Delivery- customer expectations- product culture

Top 5 Tips for Retailers to win in the IConomy

Consumers today expect to be treated as individuals. They are all about ‘What I want, where I want, when I want’.

We...

Tags: Collection- Retail- Australia

Localz Introducing Iconomy Fulfilment at Next Week's Retail Fulfilment Summit

Tim Andrew CEO and founder will talk about the impact of the ‘On Demand Economy’ trending across all areas of retail. 

Tags: Collection- Events- Iconomy- Last Mile- Retail- Summit

Delivering Happiness

Every business needs a higher purpose, a reason to exist that both leads and transcends what the business does on a day...

Tags: Collection- Delivery- Happiness- Iconomy- People

Whitepaper: What are Customer Expectations at the Last Mile?

Heightened customer expectations of what happens in the last mile of their buying journey have increased competition...

Tags: Collection- Delivery- Last Mile- Whitepaper

7 Key Challenges with Last Mile Delivery

Low inventory levels, long queues and heavy shopping bags after a busy day at work. Just a few of the reasons why UK...

Tags: Collection- Costs- Last Mile- Location

Product Update: Localz Click & Collect

Localz is constantly working to improve Localz Click & Collect solution. This latest update gives users the ability to...

Tags: Collection- Features- Product Update

Top 10 Tips for a Successful Click and Collect Service

In recent years, click and collect has become very popular to the extent that it is now a vital offering for any large...

Tags: Collection- Delivery- online- service desk- time-saving

Click & Collect solution business case - best resources

Writing a business case to deploy or enhance click & collect offerings in retail? We’ve assembled a collection of the...

Tags: Collection- Retail

Top 3 reasons why UK shoppers use click and collect

Shopping for products online and collecting the order from a local store later has changed the way customers shop. With...

Tags: Collection- Delivery- Retail- time-saving- UK

Localz and Stratacache at RBTE 2016

Over the past two days, Localz exhibited at the Retail Business Technology Expo (RBTE) 2016 in Olympia, London. The...

Tags: Stratacache- Collection- Events- Location- Retail

The increased need for a human connection in retail

While talking at the recent Killer Retail Experience about the blurring of the lines between online and offline...

Tags: Collection- Human Connection- Micro-Location- Retail- Value

Localz and Teradata Event: Killer Retail Experience 2016

Yesterday, Localz was part of an amazing event, called the Killer Retail Experience. We co-hosted this event with our...

Tags: Collection- Events- Peerius- Retail- Teradata

Localz Improved Customer Experience in Woolworths Australia: Part One

“This is much more professional and matching the in-store experience with that experience online. It’s all about...

Tags: Beacon- Collection- order collection- Retail- Woolworths

Click & Collect Results for UK Christmas 2015

An increasing number of retailers offer a Click & Collect service to make the customer shopping experience simpler,...

Tags: Christmas- Collection- John Lewis- online- Retail

Does location technology mean the end of queueing?

The Guardian article, Does tech mean the end of the line for queuing? (Anne Cassidy, 1 October 2015), suggested that...

Tags: Beacon- Collection- Micro-Location

Localz Runners-up in Retail Week House of Fraser Hackathon

After the dust has settled, the coffee cups have been cleared away and the laptop lids have been folded back down, its...

Tags: Beacon- Collection- Customer Experience- Hackathon- Retail- Staff Efficiency

Localz in Retail Week House of Fraser Hackathon

Localz is excited to be selected as one of nine teams in the Retail Week House of Fraser Hackathon. On 15th and 16th...

Tags: Collection- Events- Hackathon- house of fraser- PayPal- Retail Week

Click & Collect Part 3: The Customer Experience

Part three in the Click & Collect series. In this final chapter we look at the customer experience and how to create a...

Tags: Beacon- Collection- micro-location

Click & Collect Part Two: Freeing Staff from the Desk

In Part Two in our series on the rise of Click & Collect, we look at innovative ways businesses are using beacons and...

Tags: Apple Watch- Collection

The Click & Collect Phenomenon: Part One.

This is part one of our three part series on the rise of Click & Collect, and how top retailers are using location...

Tags: Collection- John Lewis- Retail

Woolworths plans national beacons rollout to improve click-and-collect customer service

Supermarket giant Woolworths has completed a proof-of-concept trial with one store using proximity marketing technology...

Tags: Customer Success Stories- Collection- Woolworths

Queues? In the future we don't need queues...

Photograph: Toshifumi Kitamura/AFP/Getty Images

Tags: Customer Success Stories- Collection- Retail- Use Cases