Despite the challenges of 2020, housing associations have continued to adapt and innovate to provide a safer, more convenient experience for their residents.
If we’ve learned anything in the last year, it’s that you can’t always predict what’s around the corner. Even so, there are some trends that are likely to stick around.
Looking ahead, a focus on proactive repairs and maintenance, efficiency savings, and contractor relationships will continue, while new technologies will help landlords meet rising customer expectations for transparency and openness.
In a recent article for Housing Digital, we predicted that:
In recent years, forward-thinking landlords have striven to match the customer experiences enjoyed by residents in other areas of their daily lives. Whatever 2021 brings our way, this trend is sure to stay.
You can read the full article on Housing Digital.