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With the latest update, customers using chat are notified when their operative is travelling and can't respond.
One of Localz’ best-loved features is two-way communication between the customer and the mobile operative.
Chat gives customers an opportunity to share vital information that speeds up access and prevents missed appointments.
Enhancing two-way communication
When an operative is driving, they are unable to respond to messages immediately. This may result in confusion for customers.
With the latest update, customers using chat are notified when their operative is travelling. Once the customer acknowledges the notification, a reminder remains visible within the chat portal. This reassures the customer that the operative will respond when it is safe to do so.
Meanwhile, operatives can get on with their job, assured that customers don’t expect an immediate response.
More ways to streamline the chat experience
In addition, businesses can benefit from multi-party chat, allowing the contact centre to respond when the operative is unavailable.
You can also reduce the odds of last-minute changes and cancellations by letting customers manage their appointment in advance.
If you’re ready to empower customers and streamline operations, get in touch with Localz today.
