Manage My Appointment helps to automate the rescheduling process while also empowering the customer. Customers can opt to confirm, reschedule or cancel their appointment all within a browser-based customer portal.

Manage My Appointment helps to automate the rescheduling process while also empowering the customer. Customers can opt to confirm, reschedule or cancel their appointment all within a browser-based customer portal.
Customers are used to the on-demand economy. They expect service appointments to work around their schedule. But confirming, cancelling and rescheduling appointments by telephone uses valuable contact centre resources while wasting customers’ time.
Manage My Appointment helps to automate the rescheduling process while also empowering the customer. Customers can opt to confirm, reschedule or cancel their appointment all within a browser-based customer portal.
Customers regain control of their day, while contact centre staff have more time for customers who really need a human conversation.
Businesses benefit from:
Manage My Appointment provides a simple online tool for customers to confirm, reschedule or cancel their appointment. Customers can access the portal through their browser to conveniently manage their appointment from any device.
Send automated confirmation reminders as the appointment approaches, with links to the Manage My Appointment portal. Give customers the most appropriate options depending on whether the appointment is far out, soon, or imminent.
Within the portal, customers can choose the most convenient option for their appointment:
Thanks to confirmation messaging, customers can rest assured that their request has been confirmed. The customer’s choice is validated within the web-based portal, and they’ll receive an SMS for further reassurance.
Confirmation status is also visible in the management dashboard to indicate that the customer intends to be present.
If the appointment is getting closer and the customer hasn’t yet responded, Localz can trigger an additional reminder SMS. This prompts the customer to confirm the appointment, and increases the likelihood of first-time access.
Manage My Appointment is the perfect complement to Localz’ existing Track My Appointment solution. In addition to self serving appointment details and tracking their operative, customers can take control over the time of their appointment. This results in happier customers, efficient contact centres and reduced operational costs.
The module is built to work with top scheduling platforms to provide a streamlined experience for your customers and staff.