The latest update makes it simple to find and action customer feedback from within the operational dashboard.

The latest update makes it simple to find and action customer feedback from within the operational dashboard.
Rate My Experience is a post-appointment feedback tool that closes the loop after service appointments. Real-time customer surveys provide feedback that’s actionable, representative and accurate.
The latest update makes it simple to find and action customer feedback from within the operational dashboard.
With Rate My Experience, customers receive an SMS as soon as a job is completed. The SMS links to a web-based portal, where the customer submits a feedback rating and answers questions about your service.
The latest update makes it simple to manage this feedback within the operational dashboard.
Within the tab, users can find an overview of today’s feedback, including the number of responses and the average rating. This is followed by a list of feedback responses organised by operative and job number. At a glance, staff can see when the feedback was submitted, the rating, and whether the feedback has been viewed and or acknowledged.
Staff can filter feedback based on order number, date range, feedback type, and whether the feedback has been seen or acknowledged.
Feedback is most valuable when you can quickly take action on it. That’s why our customers use Localz to request feedback right after an appointment.
Real-time negative feedback alerts already help businesses to respond quickly to unhappy customers.
To take this a step further, we’ve made it easier to prioritise and action feedback:
We wanted to make it easier for you to benchmark and monitor customer satisfaction. We also recognised that feedback forms should be consistent with your brand voice. We’ve therefore made it easier to configure feedback forms with different feedback formats, including emojis, star ratings, number ratings and NPS scores.
As part of the new dashboard experience, we’re making it easier to review and optimise your service performance. You can now view high level and granular data relating to customer feedback, as well as operational performance and customer engagement.
Already collecting service delivery feedback using Localz Rate My Experience? Ask your Customer Success Manager about the latest features!
Not using Localz for feedback yet? Read more about the customer experience and operational benefits of real-time feedback.
Want to learn more about customer engagement? Book a chat with one of our experts to find out how we can help.