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Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Social housing repairs: Trends for 2021

Despite the challenges of 2020, housing associations have continued to adapt and innovate to...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

Using mobile devices to manage retail store traffic

Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's important...

Convenient click and collect no longer "nice-to-have" for retailers

COVID-19 has changed normal ways of living, and social distancing measures have increased the...

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

The forgotten housing customer feedback rule

For many years, the measurement of customer satisfaction (CSAT) has played an important role in the

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I’ve increasingly heard housing associations and repairs contractors recognising...