Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

DWSS “Uberizes” the day of service

3 minutes read

DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually rising consumer expectations. Localz technology will be used to enhance its current communications processes, incorporating “Uber-style” tracking capabilities that consumers are starting to demand given their experience from services in other sectors.

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Redesigning products for a better customer experience

5 minutes read

Localz aims to make the day of service awesome. The customer web portal is the main point of interaction between your business and your customers. When an expectant customer receives an SMS stating their technician or delivery is on the way, a quick tap on a link displays real-time information making it easier for customers to view the arrival of their service person and feel in control.

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Measuring tenant satisfaction using real-time feedback

4 minutes read

As a housing provider or contractor, how do you measure satisfaction around repairs and maintenance appointments?

The Housing Ombudsman has reported that dissatisfaction with day-to-day repairs accounts for over a third of complaints every year, highlighting the importance of measuring satisfaction.

Yet relatively few repair and maintenance providers conduct outreach in the form of feedback phone calls, online forms or written surveys.

For housing repairs teams, this information can often be...

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Inside HSS Hire's digital transformation

2 minutes read

HSS Hire is a leading supplier of tool and equipment rentals in the UK with over 200 local branches. The company credits 90% of its business to B2B sales, and 70% of this business is delivered directly to site. Keeping both B2B and B2C customers happy is crucial in ensuring repeat business.

HSS was looking for experts in real-time communication challenges who had products that could rapidly integrate with its plans to digitize customer service. This large scale transformation has moved...

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3 Ways to increase equipment collection success

2 minutes read

How much is your last mile strategy worth? For heavy equipment rental and leasing companies, every day matters when it comes to getting the best utilization out of your assets. 

Missed collections not only affect your working capital, it is often difficult to prove to a customer that your team was there to collect but unable to access a site. 

Here are three ways our equipment hire clients are keeping their B2B and B2C customers happy on the day of service while increasing revenue...

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5 Ways utility companies use Localz to elevate customer experience

4 minutes read

Today’s digitally connected consumer has come to expect transparency, visibility and control over their schedule. “Uberization” has drifted into the service industry where long ETA windows are no longer acceptable.

Localz Field Service solutions are designed to augment and orchestrate customer experiences on the day of service. Our technology ensures customers have better visibility of their service appointment and when they can expect the arrival of their technician. Localz Field Service...

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