.png)
How self-service automation can reduce call centre inbound calls
It comes as no surprise that customer support teams were stretched thin during the pandemic. In...
Localz Blog
All the latest news, features & insights on order collection, product and service delivery.
How to improve first-time fix rate with customer engagement
For field service companies, first-time fix rate (FTFR) is sometimes treated as the holy grail of...
Why click and collect is essential to your omnichannel strategy
Today's connected customer interacts physically and digitally, shopping whenever, wherever, and...
Choosing the right type of last-mile delivery for retailers
With e-commerce sales culminating in a 56% growth in Q4 of 2020, last-mile delivery is more...
What to look for in field service mobile software
We’ve previously discussed how field service software can transform the customer experience and ...
9 KPIs to add to your field service dashboard
A field service dashboard can be a tremendously useful tool for tracking your business performance...
The value of customer engagement software for property maintenance companies
Effective last mile customer engagement isn’t out of reach. In fact, it’s the surprisingly simple...
What to look for in a field service customer feedback management solution
Customers almost always have something to say about their experience. In fact, 41% of consumers say...
8 appointment notifications to send to field service customers
Improving field service customer satisfaction has never been easy. Now, with advanced technology,...