For last-mile customer experience, communication is key
Shifting consumer expectations are reshaping last-mile delivery across industries.
The pandemic...
Localz Blog
All the latest news, features & insights on order collection, product and service delivery.
Click & Collect: Hidden costs of the handover process
As the world continues to battle COVID-19, click and collect, also known as “buy online, pick-up...
#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...
What your customers are trying to tell your mobile workforce
We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...
Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience...
Using mobile devices to manage retail store traffic
Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...