Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

How field service companies can embrace the grown up gig economy

5 minutes read

There are around  4.7 million gig workers in the UK at the moment. Consumer demands for “instant” everything has led to the rise of services like Deliveroo, Uber and Amazon Prime. For me, if I can’t get my hands on it now, I don’t really want it and I’m not the only one who feels like this.

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COVID-19: The impact on customer experience and your mobile workforce

2 minutes read

There is no longer ‘business as usual.’ Customer awareness, concern, and reaction to COVID-19 is rapidly shifting expectations and needs. 

Confinement is rapidly altering consumer expectations, activities, and motivations, this will impact the customer perception of different brands in different ways. Keep in mind you have an opportunity to excel (or fail) because customer expectations are high now with so much emotion and uncertainty.

 

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Knock knock....who’s there? Safeguarding customers and mobile workers

2 minutes read

In these extraordinary times, we are all hyper-aware of who we are interacting with on a day-to-day basis. This awareness is further heightened as the total number of people we see and connect within the real world is radically reduced, while movement is restricted to assist in efforts to #flattenthecurve.

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Wates Living Space introduces innovative new tracking service

2 minutes read

Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency.

The Find my Engineer system, developed by Localz, will enable residents to track their operatives estimated time of arrival in real-time, and follow their approach using a live map.

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Why proof of delivery is a game changer in the equipment rental industry

2 minutes read

In today’s digital age, complex proof of delivery workflows are becoming a necessity for heavy equipment rental companies. Not only are you better able to prove your brand promise on the day of service, but you can confidently handle customer discrepancies with ease.

Arm your mobile workforce with customizable proof of completion workflows that:

→ Document equipment condition→ Pinpoint delivery location→ Increase asset utilization

Read on for tips to streamline the last mile.

 

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How to increase first-time access rates in 2020

4 minutes read

Living in an on-demand economy has consequential effects on standard service appointments. Four hour service windows and little visibility for the end-customer means that when they step out to grab a quick bite to eat, you lose money on a failed appointment.

With failed appointments costing as much as $75, here are ways you can increase your first-time access rates through:

-proactive customer job confirmations-real-time technician tracking en route to a job-two-way communications between...

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