#UWCustomer Summit: Customer engagement to support the day of service
At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...
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All the latest news, features & insights on order collection, product and service delivery.
What your customers are trying to tell your mobile workforce
We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...
Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience...
Using mobile devices to manage retail store traffic
Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...
Convenient click and collect no longer "nice-to-have" for retailers
COVID-19 has changed normal ways of living, and social distancing measures have increased the...
CX2020: Key takeaways for housing associations
Home has never been more important as tenants endure health worries, financial uncertainty and...