CX2020: Key takeaways for housing associations
Home has never been more important as tenants endure health worries, financial uncertainty and...
Localz Blog
All the latest news, features & insights on order collection, product and service delivery.
The forgotten housing customer feedback rule
For many years, the measurement of customer satisfaction (CSAT) has played an important role in...
Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)
In the last year I’ve increasingly heard housing associations and repairs contractors...
Customer communication: The key to remobilising housing appointments
As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...
7 ways to connect with customers on the day of service
Customer experience is now more important than ever. Measures that used to be seen as nice but...
How top retailers transformed customer experience during the pandemic
Customer experience has been drastically affected by the global pandemic brought on by COVID-19....
Designing a customer counter app to protect staff and shoppers
Shortly after our team switched to remote working following Covid-19 restrictions, we asked...
Count Me In: The clicker counter app for retailers
Social distancing regulations have forced retailers to rethink everything, including how to...
The Gig Economy and Field Service: Customer Perception
An important question remains when it comes to the gig economy. What about the perception of the...