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Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

7 KPIs to measure when optimising your click and collect strategy

These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...

4 communication trends to improve customer experience

The past two years have led to a shift in customer service experiences and expectations across the...

Taking a customer-centric approach with tenant experience software

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

Is your customer communication strategy fit for 2022?

At this point in time, most field service companies use at least some technology to make their...

How real-time customer feedback improves service recovery

Customers almost always have feedback after a service engagement and, whether it’s good or not,...

How Vale of Aylesbury reduced no-access by 37%

Time is of the essence when it comes to tenant concerns. Tenants don’t want to sit around waiting...

4 steps to optimising click & collect

Consumers want to get things when, where, and how they want — and ASAP. They demand stock certainty...

How field service customer engagement fits into your servitization strategy

Field service isn’t just about showing up and completing a job — it’s about providing a positive...

Winning buy-in for field service customer engagement software

If you’re reading this, you already know that Localz is the field service customer engagement...