Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

Customer feedback – what’s the point?

5 minutes read

For many years, the measurement of customer satisfaction [CSAT] has played an important and high-profile role in the housing sector. Most RSLs publish annual CSAT targets – for both repairs and ‘overall satisfaction’ – and they publish attainment against those targets. There’s a regulatory imperative behind this, and of course, CSAT provides a useful barometer of ongoing performance and quality, but what else could be, or should be, derived from gathering feedback? And what can be done to...

Read More

COVID-19: How to react, recover and restore

1 minute read

We’re helping our partners and customers rapidly evolve their day of service strategies to adapt to COVID-19. This includes support for contactless appointments and the issuing of unique one-time PINs for deliveries.That's why we're teaming up with our industry colleagues for a virtual discussion around how teams are reacting across the service sector. Join us for our upcoming webinar, COVID-19 — How To React, Recover and Restore, on Wednesday, April 15, 2020 at 11 AM CST to hear from field...

Read More

Why Field Service Needs The Gig Economy [Video]

2 minutes read

The pressure on field service companies is perhaps greater than it ever has been. As we, as a society embrace an everything now culture, where on-demand is the new norm, time has become perhaps the single greatest commodity of all.

Gig workers are common across various industries and have been thriving in field service for years. But as knowledge transfers generations, how will mature workers use the gig economy to their advantage?

In the first part of our series run in partnership with...

Read More

COVID-19: Checklist for contactless click & collect

8 minutes read

Consumers are continuing to shift their shopping behaviour to Click & Collect and home delivery as they seek to comply with social distancing practices to protect themselves and the community. Localz has seen a lift in daily collection volumes of over 100% with some of our clients, particularly in the grocery sector. 

As heightened lockdown measures continue, stores that aren’t able to provide a 4-square metre social distance in each aisle for customers to pass may be forced to restrict...

Read More

How field service companies can embrace the grown up gig economy

5 minutes read

There are around  4.7 million gig workers in the UK at the moment. Consumer demands for “instant” everything has led to the rise of services like Deliveroo, Uber and Amazon Prime. For me, if I can’t get my hands on it now, I don’t really want it and I’m not the only one who feels like this.

Read More

COVID-19: The impact on customer experience and your mobile workforce

2 minutes read

There is no longer ‘business as usual.’ Customer awareness, concern, and reaction to COVID-19 is rapidly shifting expectations and needs. 

Confinement is rapidly altering consumer expectations, activities, and motivations, this will impact the customer perception of different brands in different ways. Keep in mind you have an opportunity to excel (or fail) because customer expectations are high now with so much emotion and uncertainty.

 

Read More