Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

Click & Collect: Hidden costs of the handover process

As the world continues to battle COVID-19, click and collect, also known as “buy online, pick-up...

#UWCustomer Summit: Customer engagement to support the day of service

At Utility Week’s 2021 Customer Summit, customer service leaders from the energy and water...

What your customers are trying to tell your mobile workforce

We’ve all been there. You’re in the middle of a four hour ETA service window and need to pop out...

Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Social housing repairs: Trends for 2021

Despite the challenges of 2020, housing associations have continued to adapt and innovate to...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

Using mobile devices to manage retail store traffic

Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...

Convenient click and collect no longer "nice-to-have" for retailers

COVID-19 has changed normal ways of living, and social distancing measures have increased the...