Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

Housing customer feedback – what’s the point?

For many years, the measurement of customer satisfaction (CSAT) has played an important role in...

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I’ve increasingly heard housing associations and repairs contractors...

Customer communication: The key to remobilising housing appointments

As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...

7 ways to connect with customers on the day of service

Customer experience is now more important than ever. Measures that used to be seen as nice but...

How top retailers transformed customer experience during the pandemic

Customer experience has been drastically affected by the global pandemic brought on by COVID-19....

Designing a customer counter app to protect staff and shoppers

Shortly after our team switched to remote working following Covid-19 restrictions, we asked...