What to look for in a field service customer feedback management solution
Customers almost always have something to say about their experience. In fact, 41% of consumers...
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All the latest news, features & insights on order collection, product and service delivery.
8 appointment notifications to send to field service customers
Improving field service customer satisfaction has never been easy. Now, with advanced...
How can self-service empower field service customers?
It’s no secret that we’re big believers in empowering customers to self-service. In fact, it’s...
Improving the tenant experience with field service tracking
Striving for an excellent customer experience is becoming a ubiquitous strategy in almost every...
How to create a field service portal for customers (and improve satisfaction)
When it comes to managing field service appointments, customer expectations are through the...
3 strategies for boosting field service customer satisfaction
Customer satisfaction is a vital part of any organisation’s long-term success, and it’s...
Field service tracking: sharing technician location with customers
The “Uberization” of services — that is, linking customers and service providers in real time...
Field service management best practices: 10 expert tips
Although “field service management” is a broad term that encompasses a variety of industries,...
Does curbside retail have a future post-lockdown?
Curbside retail — a type of click & collect strategy that allows customers to place an order...