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Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

4 communication trends to improve customer experience

The past two years have led to a shift in customer service experiences and expectations across the...

Taking a customer-centric approach with tenant experience software

As with any business, increasing customer satisfaction is important. But being “customer-centric”...

Is your customer communication strategy fit for 2022?

At this point in time, most field service companies use at least some technology to make their...

How real-time customer feedback improves service recovery

Customers almost always have feedback after a service engagement and, whether it’s good or not,...

How Vale of Aylesbury reduced no-access by 37%

Time is of the essence when it comes to tenant concerns. Tenants don’t want to sit around waiting...

4 steps to optimising click & collect

Consumers want to get things when, where, and how they want — and ASAP. They demand stock certainty...

How field service customer engagement fits into your servitization strategy

Field service isn’t just about showing up and completing a job — it’s about providing a positive...

Winning buy-in for field service customer engagement software

If you’re reading this, you already know that Localz is the field service customer engagement...

How to reduce inbound call volumes by increasing customer engagement

In these high-anxiety times, it’s perhaps unsurprising that customers are reaching out for more...