Localz Blog

All the latest news, features & insights on order collection, product and service delivery.

Beyond customer experience: How visibility benefits field staff

Businesses and households depend on field service workers to keep their homes and appliances...

Social housing repairs: Trends for 2021

Despite the challenges of 2020, housing associations have continued to adapt and innovate to...

Why are energy and water companies opting for real-time feedback?

As a utility provider, there are many good reasons to gather customer feedback.

Using mobile devices to manage retail store traffic

Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...

Convenient click and collect no longer "nice-to-have" for retailers

COVID-19 has changed normal ways of living, and social distancing measures have increased the...

CX2020: Key takeaways for housing associations

Home has never been more important as tenants endure health worries, financial uncertainty and...

Housing customer feedback – what’s the point?

For many years, the measurement of customer satisfaction (CSAT) has played an important role in...

Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)

In the last year I’ve increasingly heard housing associations and repairs contractors...