Housing customer feedback – what’s the point?
For many years, the measurement of customer satisfaction (CSAT) has played an important role in...
For many years, the measurement of customer satisfaction (CSAT) has played an important role in...
In the last year I’ve increasingly heard housing associations and repairs contractors...
As lockdown measures ease, housing providers are gradually reinstating repair and maintenance...
Customer experience is now more important than ever. Measures that used to be seen as nice but...
Customer experience has been drastically affected by the global pandemic brought on by COVID-19....
Shortly after our team switched to remote working following Covid-19 restrictions, we asked...