Beyond customer experience: How visibility benefits field staff
Businesses and households depend on field service workers to keep their homes and appliances...
Localz Blog
All the latest news, features & insights on order collection, product and service delivery.
Social housing repairs: Trends for 2021
Despite the challenges of 2020, housing associations have continued to adapt and innovate to...
Why are energy and water companies opting for real-time feedback?
As a utility provider, there are many good reasons to gather customer feedback.
Water appointments: CX best practices from energy & property leaders
In its most recent price review (PR19), Ofwat introduced the Customer Measure of Experience...
Using mobile devices to manage retail store traffic
Due to the COVID-19 pandemic, safety is important to customers. 59% of consumers say it's...
Convenient click and collect no longer "nice-to-have" for retailers
COVID-19 has changed normal ways of living, and social distancing measures have increased the...
CX2020: Key takeaways for housing associations
Home has never been more important as tenants endure health worries, financial uncertainty and...
Housing customer feedback – what’s the point?
For many years, the measurement of customer satisfaction (CSAT) has played an important role in...
Housing repairs - keeping up with the Joneses (or Amazon, Uber, DPD…)
In the last year I’ve increasingly heard housing associations and repairs contractors...