How call centre experience impacts satisfaction scores
In field service, it’s easy to think of customer experience as something that happens between the...
Localz Blog
All the latest news, features & insights on order collection, product and service delivery.
9 best practices for collecting customer feedback
Customer feedback is essential for any company, but when a service appointment might be the only...
6 benefits of proactive communication in customer portals
When does a field service appointment start? Some would say the answer is “when the technician...
UK social housing statistics 2022: repairs and maintenance
Social housing property maintenance has been a hot topic for housing executives for a while now,...
Missed repair appointments: The cost and cause
Even a few years after the onset of the pandemic, slowdowns continue to beleaguer nearly every...
Field service sustainability: how to lower your last mile carbon footprint
Did you know that road transportation accounts for 13% of all carbon emissions?
The future of the digital-first experiences
The pandemic has changed the way the world works in many ways, not least how we use technology.
8 strategies for perfecting the last-mile delivery customer experience
Life is busy enough — don’t make your customers wait around for deliveries.
7 KPIs to measure when optimising your click and collect strategy
These days, it’s not so much a question of whether you have a click and collect strategy — it’s a...