Joining forces to make the day of service awesome for customers
Localz is feeling great to be working with fellow Melbourne based success story, MessageMedia. By joining forces the customer experience at the last mile is being taken to the next level. Combining Localz real-time location expertise with state-of-the-art messaging from MessageMedia, customers can receive simple, useful messaging to give them a great service experience.
“It is great to be joining forces with a fellow Australian software company to really improve the experience for people receiving services at their home,” said Tim Andrew, CEO of Localz. “It’s time for Australia to lead the way with customer experience on the day of service. MessageMedia is a great Australian success story and we are pleased to be working with them to build success in the Australian market and beyond.”
SMS messages are still the most effective way to provide messages to customers, with a 98% open rate and 90% read within three minutes. By including a link to real-time location tracking on a map - customers are delivered an Uber-stye experience in a simple and effective way. They can see when their service person is arriving and ensure they are home to receive them. They no longer have to guess when someone will arrive and their day of service becomes an awesome experience - rather than one filled with anxiety and stress.
“The team at MessageMedia are excited to be working with the cutting-edge location technology from Localz,” said Dimitri Tsitsikas, Director - Strategic Partnerships APAC at MessageMedia. “By integrating our solutions, customers receive the scale and dependency they need from messaging, with the latest in real-time location tracking - for a great Uber-style experience.”
Waiting for someone to provide a service at your home has traditionally been a painful experience. Customers today are no longer happy to wait all day for a service person to arrive. The likes of Uber have reset the bar on what customers expect. They expect to get a message to their phone with an accurate time of arrival and real-time visibility, updating them in real-time as things change.
The good news for businesses meeting these expectations is that it not only makes customers happier, but it also provides a solid return on investment for businesses.
Customers who receive accurate messaging are much more likely to be there when the service person arrives. By providing accurate ETAs and real-time visibility of arrival, field service businesses:
- improve first-time access by as much as 20%
- reduce calls into their contact centres by more than 30%.
Localz provides solutions that transform the last mile of service delivery in field service, utility, logistics, and retail businesses for both customers and field teams alike.
Localz customer real-time automated appointment messages link to a map, showing the technician approach. Localz solutions support the field team, with geo-triggered SMS, emails, text-to-voice calls and real-time visibility. Significantly improving first-time access, reduced inbound calls, operational costs and customer experience scores. Making the day of service awesome!
MessageMedia is a mobile messaging solution that helps businesses of all sizes – from SMBs to enterprise level – better connect with customers. With 90 percent of messages read within 90 seconds and 40,000 customers worldwide, MessageMedia drives business success by creating engaging mobile experiences that customers love. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia enables businesses to engage their customers in a connected, mobile world in a personal yet scalable way.
Posted by Nimmity Zappert - VP of APAC