DPD has launched Your DPD, a new mobile app which allows customers to track their deliveries. Customers can update their delivery preferences while the parcel is in-flight.
DPD set Localz the challenge of improving first-time delivery rates. This would improve the customer experience and reduce DPDs operating costs. Localz Last Mile used the latest in location technology to enable DPD and their delivery drivers to check whether a customer is at the provided delivery address, in real-time, before reaching the destination. If a customer is away from home, they can choose different delivery options. They can reschedule their delivery in real-time or authorise to have it left in a safe place or with a neighbour.
DPD are a leading parcel delivery company in the UK. The company prides itself as a delivery expert that can satisfy all distribution needs. DPD UK works with top retail clients like ASOS, Amazon and John Lewis to provide a delivery experience that matches and exceeds their customers' expectations.
The YourDPD app lets customers receive push notifications when the driver is 30 minutes away from the delivery address. If the customer is not at home and wants to reschedule the delivery they will receive a push notification, via the Localz Last Mile platform. The customer is asked if they would like to update their delivery preference. For example:
“Hi Ben, our driver is on his way to your address and we noticed that you’re not home. Would you like to change your preference to allow someone else to sign/leave your parcel in a safe place/leave it with a neighbour or deliver to another address?”
The response is then sent to the driver in real time.
With the customers' permission, the YourDPD app can automatically detect when the customer has returned to the delivery address. This prompts a message to the customer and the driver can return with the delivery later in their run.
Here is a short video to demonstrate some of the benefits of Your DPD:
About the project, Tim Andrew, Co-Founder and Commercial Director at Localz says: “DPD’s clever use of location technology to improve the efficiency of their last mile delivery service and customer experience is going to reinforce their position as the UK’s most innovative logistics company.”
Localz Last Mile saves time and money by helping to reduce delivery and SMS costs. It has the additional environmental and cost benefit of reducing the number of wasted miles driven. Improved first-time delivery significantly improves customer satisfaction for both DPD and their customers.