Tim Andrew CEO and founder will talk about the impact of the ‘On Demand Economy’ trending across all areas of retail.
The ‘On Demand Economy’ is interpreted by most as instant, next hour or, at worst, same day fulfilment of an order. But what we have found through our research, working closely with our clients and their customers, is that the actual customer expectation is paradoxically both easier to fulfil and more demanding. It is:
What I want, where I want and when I want it.
Customers are demanding that they define the delivery time to a precise ETA window, but that doesn’t necessarily mean right now. It might be 4pm tomorrow after school pick up, 8am on Monday before work or 10am on Saturday.
We call this new economic reality of heightened consumer expectation the Individual Economy - or Iconomy for short.
Retail companies being forced to adapt to the demands imposed on them by their customers, and the pressure from their competitors to meet these demands, are in the category of Iconomy Fulfilment.
Localz is the leading provider of software services that help enterprises in the retail, logistics and field services sectors rapidly transform their businesses to thrive, not just survive in, the Iconomy.
Tim’s vision for Localz technology is that it can help deliver happiness through fulfilling customer fulfilment expectations first time. Localz technology enables companies to provide their products where customers want them and when they want them.
C-SUITE DAY - 26th February 2018
13.40 – 14.40 - STRATEGIC LEADERS PANEL
Re-focusing your business to deliver deeper customer experience and Iconomy Fulfilment
Retaining competitiveness and market share through Iconomy Fulfilment
Harnessing the power of the mobile platform and emerging to technology to lead in customer experience
Tim is joined by: Adam Schwab, Managing Director, Lux Group, Paul Hersbach, Head of On Demand, Australia Post and Jordan Muir, CEO, Aussie Farmers Direct
Conference day one - 27th February
Last Mile Delivery Channel
2.30pm - Iconomy Fulfilment for the Future… it’s more than Click & Collect
Transforming fulfilment to meet evolving consumer expectations
Why collection is key for the Individual Economy - Iconomy
The importance of collection to the individual
Click & Collect: Woolworths, Countdown and Dan Murphy’s
Next generation Iconomy Fulfilment