A consumer-like experience keeps the customer informed of their appointment details with real-time location tracking and ETA countdown, improving first time fix rates. How are B2C expectations melding into the B2B landscape?
Today’s individual economy drives customer expectations for higher levels of engagement, communication and transparency during field service appointments.
An "uberized" experience keeps the customer informed of their appointment details with real-time location tracking and ETA countdown, improving first time fix rates.
How are B2C expectations melding into the B2B landscape?
Connection efficiencies in field service leads to happier, more informed and satisfied customers who are less likely to miss an appointment (and less likely to inundate customer support channels looking for answers or apologies). Customers benefit from a less stressful experience and field and customer care teams complete work more efficiently.
We work with businesses across the industry to provide our 'On My Way' tracking solution.
Sources
Customer Centricity: Must-Have or a Waste of Energy? By Accenture, 2017
Meeting changing customers needs? Growing the bottom line? By EY, 2018