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Field Service News recently announced their list of the Top 20 Leaders in Field Service for 2019. These innovators have been recognized for pushing disruption across the global service space.
How are modern service teams adapting in the digital climate? Here are a couple highlights from this year's recipients.
For a full list of this year's #FSN20 including insights, podcasts and interviews, head over here.
Give your customers visibility
Steve Zannos, Senior Director of Service Delivery at Electrolux, has "transformed the service organization to a modern solution enabling technicians and customers to have better visibility, increased engagement and satisfaction." (FSN)
Zannos recently spoke at Connect 2019 about the lack of visibility customers have. Tracking a pizza is easy, but why can't a customer see when their technician will arrive to fix their appliance?
Since rolling out new solutions, they are seeing fewer status and anxiety calls on the day of service.
Embrace automation
Another 2019 Field Service Top 20 recipient is Jack Hole, Managing Partner at Haakon HVAC Service. The company is credited as "one of the first to adopt field automation technologies several years ago and leverage it to support their team in promoting their products and services." (FSN)
Where could your team be better spending their time? Are your technicians manually updating the customer of their ETA while having to worry about opening and closing jobs?
Use technology to your advantage. Geo-fence triggers automatically close jobs and send messages to customers, taking friction out of the day of service.
For more insights from the top influencers in field service, check out full site here.
