'Achieving Exceptional Customer Experience in Last Mile Delivery and Field Service'
Morning session, Chair: Julian Burnett, former CIO & Executive Director Supply Chain, House of Fraser
Amazon have set the standard for customer experience. For Retailers and Service Industries alike, consumers in the Now Economy expect full visibility of their order status, live updates and accurate ETAs, coupled with customer-centric returns and feedback processes. As order volumes grow and delivery times shrink, what technology should you implement to streamline workflows and empower drivers and field engineers to transform your end user SLAs from a task to a differentiator?
PANEL: Who is driving the most change in the last mile process – the consumer or the client? What business challenges can solutions address?
Localz - The Individual Economy ('Iconomy') is the growth in consumer expectations of getting what they want, where they want it and when they want it. Localz solutions enable retailers, logistics companies and field services to thrive in the Iconomy.
Exaactly - With Exaactly, sharing delivery addresses is as quick and easy as sharing an email address. With one click, you can give retailers and couriers a pinpoint location, photographs, instructions and more to ensure a successful delivery.
what3words – provides a precise and incredibly simple way to talk about location; enhancing customer experience, delivering business efficiency, driving growth and supporting the social and economic development of countries.
Discussing the three critical pressures: Customer, Cost and Compliance
Lunch will be provided.
We still have several passes available. Join us for The Future of Delivery and Field Service Technology Solutions Day.
Posted by Anna Stileman - Marketing Executive