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Driving efficiencies around housing appointments

Is your Organisation leaking money through no-access failed appointments? Find out how we work with the Housing sector to reduce inbound calls and more.
Driving efficiencies in housing blog header
It’s a common perception that the Housing sector has fallen behind with technology. However, it’s becoming absolutely critical to educate Registered Social Landlords (RSLs) on new solutions and how it will benefit tenants and operational efficiency.

Speaking recently at the Housing Technology 2019 Conference, Housing Sector specialist, Paul Swannell, discussed how to achieve efficiency savings and improve communications around your repairs and maintenance appointments.

Watch the video above to hear what I thought about the annual event.


“There are tens of thousands of tenants whose homes are in dire need of repair. With forever-squeezed budgets, how can the UK’s housing providers reduce costs and improve efficiencies without impairing service quality?”

During our projects with Housing Associations, we've worked with them to achieve a reduction in the volume of inbound service calls, such as tenants calling to chase the ETA of their engineer. We understand that Housing organisations are leaking money through (at least 10%) no-access failed appointments and revisits of home maintenance and repair requests. RSL's are picking up this inefficiency cost directly.

Our On My Way (also known as Find My Engineer) technology is helping Housing Associations and repairs contractors, by providing visibility into operatives’ whereabouts and progress, and providing tenants with transparency into when to expect the arrival of their operative. This drastically helps to avoid no-access failed appointments. It also helps vulnerable tenants to recognise that the person on their doorstep is who they say they are.

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